Technical Account Manager, ES - EMEA - Germany

At AWS Enterprise Support were looking for a Technical Account Manager (TAM) to support our customers creative and transformative spirit of innovation across all technologies including Compute Storage Database Big Data / Analytics Application-level services Networking Serverless GenAI and more. The TAM works with customers as trusted advisor and has a direct impact in how they gain the most value of cloud technology and the use of AWS services that support their business goals.

As we continue to rapidly expand in EMEA and Germany youll have plenty of opportunities to develop your technical consulting operational and leadership skills. Youll work with talented cloud technologists whilst expanding your knowledge of AWS products. Youll also have the chance to receive mentor-ship and gain AWS certifications for global & regional impact.

As such the TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of customer strategies and innovation come join us!

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the
largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The
AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer
success. AWS Support also partners with a global list of customers that are building mission-critical applications on top
of AWS services.



Key job responsibilities
Responsibilities include

- Develop trusting relationship with customers understanding their business needs and review of service disruptions monthly/ quarterly metrics and pre-launch planning
- Utilize technical skills to investigate complex support cases and technical challenges
- Understand operational parameters and troubleshooting of multiple technical domains for customer issues and escalations
- Advocate for customer needs to overcome adoption blockers and drive new feature development
- Uplift customer capabilities by running workshops operations and architecture reviews
- Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption
- Work with customers across all levels from developers through to C-Suite executives
- Collaborate across multiple functions within AWS such as: Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers



A day in the life
See what the team say about their roles:

the team
As we continue to rapidly expand in EMEA and Germany youll have plenty of opportunities to develop your technical consulting and leadership skills. Youll work with talented cloud technologists whilst expanding your knowledge of AWS products. Youll also have the chance to receive mentor-ship and gain AWS certifications.

Do you want to be part of history and transform businesses through cloud computing adoption We would love to hear from you.

Culture

Were passionate about supporting the needs of our people and their family members. Benefits include Healthcare Employee Assistance Programs and Global Mobility opportunities.
#aws-emea-enterprisesupport

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job
description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or
includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered
cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500
companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is
why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home
theres nothing we cant achieve in the cloud.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion
that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations
on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our
uniqueness.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find
endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.


- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Experience in technical engineering
- Bachelors degree
- Fluent in German language

- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

m/w/d

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.