Principal, Product Mgmt - Tech, Defect Prevention and Reconciliation

Imagine stepping into a role where every decision you make ripples across Amazons global supply chain affecting millions of sellers and customers worldwide. This isnt just another product management position its a strategic command center where youll orchestrate the fusion of GenAI technology with complex supply chain dynamics. The challenge before you is both fascinating and formidable. Every day millions of products flow through Amazons fulfillment network each carrying the potential for defects that can cascade into significant operational disruptions. Your mission To harness the power of generative AI and advanced analytics to not just identify these defects but to predict and prevent them before they materialize. If you find this exciting join Defect Prevention and Reconciliation (DP&R) team!

At DP&R we are building a future where we capture analyze and explain every inventory defect across all stages of the supply chain (i.e. inbound distribution storage fulfillment returns). If you have an entrepreneurial spirit know how to deliver love to work with data are deeply technical highly innovative and long for the opportunity to build solutions to challenging problems that directly impact the companys bottom-line we want to talk to you.

We are seeking an experienced Principal Product Manager to spearhead our mission-critical global initiative in Supply Chain Defects Identification. This role sits at the intersection of customer experience seller success and operational excellence requiring a leader who can navigate complex challenges with clarity and purpose. The landscape youll navigate is marked by ambiguity and complexity. Youll face questions that dont have easy answers: How do you build AI systems that can understand and adapt to thousands of unique seller scenarios How do you create predictive models that work across diverse global markets with different regulatory requirements and business practices How do you influence seller behavior at scale while maintaining trust and partnership Your mission will be to transform complex supply chain challenges into elegant seller-facing tools that drive efficiency and accuracy. Your journey will begin with understanding the pulse of our customers sellers and internal stakeholders.

The visibility of this role extends to the highest levels of Amazons leadership. Youll be the architect of solutions that directly impact the companys bottom line requiring you to balance multiple stakeholders needs while driving innovative approaches to supply chain challenges. When defect patterns emerge that could affect millions in revenue all eyes will turn to your team for answers. In this role youll orchestrate collaboration across a diverse ecosystem of teams from tech and data science to finance and business units. Your ability to influence and align multiple stakeholders will be crucial as you guide products from conception to launch. Youll be the conductor of a complex symphony ensuring every team moves in harmony toward common goals. Strategic thinking will be at the heart of your work.

Your canvas will be vast and multifaceted. One day you might be deep in discussion with AI researchers about the latest large language model applications for defect prediction. The next you could be presenting to senior leadership about your strategy for reducing global inbound defects through behavioral economics and intelligent automation. Youll need to be equally comfortable discussing technical architecture with engineers as you are debating business strategy with executives.

The ambiguity in this space is not a bug its a feature. Youll often find yourself charting courses through uncharted territories whether its developing new approaches to seller incentivization or creating first-of-their-kind AI applications for supply chain optimization. Success will require not just technical and business acumen but also the ability to build consensus among diverse stakeholders who may have competing role sits at a critical intersection where technology meets human behavior. Youll need to understand not just what AI can do but how to apply it in ways that positively influence seller actions and decisions. Your solutions will need to be not just technically sophisticated but also intuitive and valuable for sellers of all sizes from small businesses to large enterprises.

The stakes are high but so is the potential for impact. Youll be pioneering the application of GenAI in one of the worlds most complex supply chains setting new standards for how technology can transform supply chain operations. Your work will help define how Amazon approaches defect prevention for years to come potentially saving millions in operational costs while improving the experience for both sellers and customers.

If you thrive in environments where complexity is the norm where ambiguity is an opportunity for innovation and where your decisions can reshape global commerce this role offers an unparalleled platform to make your mark. Were looking for a leader who can see through the complexity to find elegant solutions who can navigate ambiguity with confidence and who is energized by the challenge of transforming how one of the worlds largest companies approaches supply chain excellence.


Key job responsibilities
a data-driven product vision develop business cases requirements and prioritize competing opportunities.
directly with engineering Data Science to build exceptional products involving AI.
with other teams across Amazon Product and Tech to identify and influence development of new products and services.
customer (external and internal) needs define clear project plans and execute to high expectations in a fast-paced environment.
with stakeholders at multiple levels and in multiple locations working with business operations tech and BI teams to define and deliver solutions.
bottlenecks provide escalation management and make tradeoffs to balance business needs versus technical or operational constraints.
with global stakeholders in other regions to define requirements that support international use cases.
user stories and product requirements; while contributing to the technical design of new product features.


- BS or BA in computer science engineering math finance or economics
- 8 years of product management experience
- Understanding of large and complex technical architecture
- Ability to scope and collaborate on customer requirements
- Ability to independently solve complex problems through research and analysis
- Ability to communicate effectively and establish credibility with technical and non-technical stakeholders including executive staff
- Experience in managing and documenting business requirement documents and roadmaps
- Knowledge of Six Sigma and iterative methodologies

- Experience with conceptualizing complex interrelated applications and system platforms as well as the ability to communicate those systems to non-technical team members and business partners
- Entrepreneurial and inventive spirit with track record for delivering results in fast-moving and demanding environments
- Relationship building skills; experience managing stakeholders and partners to drive cross functional programs
- Ability to communicate clearly and effectively with different functional groups developers business owners and senior business leaders
- Experience in Agile/SCRUM enterprise-scale software development

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $161900/year in our lowest geographic market up to $279900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.