Senior Conference Services Manager
Senior Conference Services Manager
Posted on :
04-07-2025
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1 Vacancy
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Job Description
Join our Innovation Towers 16th Floor Teamlocated in Austins Innovation Districtas our Senior Conference Services Manager!
It is a beacon of modern design and a bold symbol of whats to come
As a Senior Conference Services Manager you will provide the primary support to create the appropriate environment for effective meetings and events. You will serve as the manager of the customer service process receiving customer input and responding back with a plan of action. The Conference Services Manager is the point of contact for all users coordinating events of all types from start to finish while keeping the customers and operation in mind by maximizing space.
Work schedule is based on events scheduled and business needs which at times will require evenings and weekends.
Essential Duties and Responsibilities:
- Effectively plans and communicates to all departments the expressed need of the customer.
- Works directly with leadership to ensure all catering options/menus are presented to the customer accurately.
- Ensures that all appropriate communication for upcoming business is complete and distributedin a timely manner to the management team.
- Works closely with the Audio Visual team to handle room set-ups A.V. needs and special requests.
- Assists management in analyzing all aspects of the operation and reporting on any aspect that does not seem to be functioning properly.
- Performs other duties as assigned.
Qualifications:
- 3 years of hotel corporate or conference center experience is highly preferred
- Previous conference services management or supervisory experience is required
- Basic understanding of AV equipment and basic IT skills is highly preferred
- Ability to lift / move conference furniture and equipment.
- Superior quantitative oral and written communications and problem-solving/strategizing skills.
- Advanced computer skills and knowledge of MS Office products including Word Excel PowerPoint Outlook and internet.
- Bachelors degree is preferred.
- Communicate effectively with peers and clients displaying accuracy and attention to detail both in verbal and written communication.
- Maintain a strong awareness of business activity and communicate all updates with your team members.
- Liaise with FLIK Team and clients
- Communicate effectively with team members and pass on necessary information to colleagues that may arise during the escorting process.
- Provide assistance according to business needs e.g. lunch cover call-outs and general support.
- Support the training of new associates
- Take part in the cross-training program which covers all areas of the department when available.
- Maintain a professional polite and considerate manner at all times.
- Adhere to presentation standards as per the dress policy.
- Maintain a clear presentable working area at all times and report all maintenance faults/hazards and cleaning requests to the appropriate personnel. Monitor progress to ensure issues are promptly rectified. Escalate to your Manageras necessary.
Policies and Procedures
- Adhere to FLIK and COMPASS Associate Handbook and Policies & Procedures
- Abide by all Security policies and procedures including access restrictions Fire and Life Safety information
- Answer the phone promptly.
The Benefits working at FLIK/Compass:
- Paid Vacation Days
- Annual Merit Increases
- 11 Paid Holidays
- Ride the Bus for Free with UT Proximity Card
We participate in E-Verify. Applicants must have valid and legal work authorization in the United States.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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