Digital/IT Site Services Lead (IT Generalist Manager) - El Segundo/Fullerton, CA - ONSITE

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U.S. Citizen U.S. Person or Immigration Status Requirements:

Security Clearance:

Digital Technology (DT) Site Services Lead Onsite (El Segundo CA & Fullerton CA)

Raytheon Digital Technology

Digital Business Technology Solutions Team

El Segundo & Fullerton CA ONSITE Role

At Raytheon the foundation of everything we do is rooted in our values and a higher calling to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of todays mission and stay ahead of tomorrows threat. Our team solves tough meaningful problems that create a safer more secure world.

The Site Services team is accountable for the overall successful implementation and integration of Digital Technology - DT Services - across all Raytheon for all assigned sites. The DT Site Services site lead is responsible for overseeing the integration of all DT Services and engagements with Site Executives and leadership teams to include understanding priorities for the site areas of concern opportunities for change demand planning and improvements. This role is required to have a site presence to their home-based site of responsibility. The Site Lead will provide performance monitoring oversight of local projects escalation interface to suppliers and DT leadership for the sites. It requires close partnership with other DT entities across Corporate DT Enterprise Services (ES) Raytheon and RTX Company. This role requires the ability to help effectively communicate and drive adoption of ES and Raytheon Digital Technology strategy while facilitating the implementation of ES and Raytheon DT standards throughout the sites. This is a high impact role requiring strong leadership and influence skills combined with applicable technical and operational experience.

This role will work on-site at Raytheons location in Raytheons El Segundo CA site most days of the week and Fullerton CA site 1-2 days/week.

What You Will Do

• Serve as the Digital Technology (DT) interface and liaison representing DT at your respective site(s) providing guidance direction and support as required.
• Engage with Site Leadership Facilities Operations and Program Management for demand planning and management around their needs for specific Digital services at the site.
• Review business requests for Digital service enhancements and undertake cost evaluation standards reviews and prioritization.
• Monitor internal and external service providers to ensure they are performing to contractual requirements using Raytheon standards and processes analyzing and acting upon SLA and metrics data to ensure customer service and customer satisfaction.
• Support DT AOP forecast for the services provided including all sub frameworks capital planning and expenditures.
• Partner with Governance Risk and Compliance (GRC) and other stakeholders to support site compliance assessments and translate observations into actionable improvements.
• Represent Digital Technology on the Site Incident Support Team (SIST) and local Site Council.
• Collaborate with service architects to discuss the impact of new technologies and architecture roadmap.
• Support and Collaborate with the various Digital Technology teams RTX Enterprise Services and other functional teams to help support the infrastructure and employees.
• Drive to different campuses or buildings to support DT tasks or activities and being physically able to perform frequent walks.
• Represent DT as an accountable representative at the site to oversee site efforts to maintain compliance with RTX policy in unclassified environments in collaboration with DT GRC.
• Balance multiple competing priorities to ensure business needs are quickly and reliably achieved consistently economically and intelligently.
• Demonstrate solid and reliable judgment and decision-making skills. Understanding how when and who to escalate issues to will be important to succeed in this role.
• Though this role does not require a US Secret Clearance you may be required to obtain a clearance in the future if business needs Citizenship is required for this role to be authorized to access information under this program and contracts.

Qualifications You Must Have

• Bachelors Degree with 8 years of relevant experience or Advanced degree with 6 years relevant experience or an associate degree with 10 years experience. In lieu of a degree 12 years of relevant experience will be required.
• Experience interacting with multiple levels of employees one or more of the following: internal customers Internal IT service owners (IT Service Delivery Infrastructure Operations etc.) and external vendors/service providers/suppliers.
• Experience with Microsoft Suite including Outlook Office Suite Visio SharePoint and Teams to enhance collaboration communication teaming and workflow automation.
• U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.

Qualifications We Prefer

• Experience with the fundamental tools and technologies used within Digital Technologies End User Support Operations and Methodologies
• Ability to understand complex problems/requirements and maintain positive and effective partnerships.
• Team player with a collaborative mindset and ability to work with multiple competing priorities to drive quality and customer satisfaction to ensure business needs are quickly and reliably achieved in a consistent and economical manner.
• Prior experience working independently as a stand-alone point of contact for an organization; experience leading and/or working with multi-functional teams
• Experience in creating high level documentation and presenting to leadership team members.
• Exceptional judgment decision-making skills and organizational skills
• Working knowledge of Project Management Methodologies Earned Value Management (EVM) efficiency improvement (i.e. Six Sigma/LEAN Principles/CORE) and/or certifications (i.e. ITIL PPM)
• Strong interpersonal leadership influence and communication skills. Attention to detail with drive initiative and motivation.

What We Offer

• Our values drive our actions behaviors and performance with a vision for a safer more connected world. At RTX we value: Safety Trust Respect Accountability Collaboration and Innovation.
• This role is NOT relocation eligible.

Please consider the following role type definition as you apply for this role.

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees as they are essential to the development of our products.

Clearance Information: This position requires the ability to obtain a US DoD Secret security clearance. DCSA Consolidated Adjudication Services (DCSA CAS) an agency of the Department of Defense handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial military and government customers worldwide. It comprises three industry-leading businesses Collins Aerospace Systems Pratt & Whitney and Raytheon. Its 185000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics electric propulsion directed energy hypersonics avionics and cybersecurity. The company formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses is headquartered in Arlington VA.

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