Customer Service Agent - German speaking
Customer Service Agent - German speaking
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Salary Not Disclosed
1 Vacancy
Job Description
About Gram Group:
Gram Group is a leading provider of weighing solutions across Europe with a long history of excellence. As our company continues to grow we are currently focusing on enhancing our customer service experience. With a strong foundation and a forward-thinking approach we ensure that retailers large clients and end consumers can rely on us. Together we are shaping a future where excellent service is our hallmark.
About the role:
Are you looking for an exciting role in a growing company with great future prospects and friendly colleagues Join our international back-office team as a representative for the German-speaking market! Your fluent German skills will be key in providing outstanding support to our customers. In this role youll be an essential part of our success contributing to keeping our customers happy and satisfied.
Tasks
- Processing orders deliveries returns and repairs
- Managing the relationship with our key customers in the D/A/CH market.
- Responding to emails and customer calls professionally and in a friendly manner
- Ensuring orders are delivered on time and managing shipments to customers
- Working closely with the sales department to ensure a smooth and satisfying customer experience
- Efficiently using digital tools and systems for productive task management
Requirements
- At least two years of experience in a customer-facing role ideally with phone and email contact.
- Experience in the B2B sector.
- Fluent German communication skills both spoken and written for customer interactions with our German speaking customers.
- We value if the candidate is used to work with German Austrian and Swiss customers.
- A structured team-oriented and reliable work approach
- High level of initiative and enjoyment in working independently and responsibly
- Quick learner with flexibility: You enjoy getting to know new technologies and systems and can adapt to them quickly
Benefits
- A balanced work-life: No overtime no shift or weekend work
- The option to work from home a few days a week if desired
- A friendly international team where collaboration is enjoyable
- The opportunity to be part of a steadily growing company with plenty of chances for personal development
- A flexible and dynamic work environment with short decision-making processes where your voice is heard you see the direct impact of your work and you actively contribute to the companys success.
We look forward to receiving your application!
Employment Type
Full Time
