Email Support Representative
Email Support Representative
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Job Description
Email Support Representative
Company: Madrid Insurance Services Inc.
Location: Remote
Job Type: Full-time
Madrid Insurance Services Inc. is a privately owned independent insurance agency based. They specialize in providing a wide range of personal and commercial insurance products with a particular focus on auto home and commercial trucking coverage. Madrid Insurance Services is known for its personalized service and competitive rates. They collaborate with over 40 insurance carriers to offer clients the best possible coverage options. Customer reviews highlight the agencys responsiveness and dedication to finding optimal insurance solutions.
Job Responsibilities
- Provide exceptional customer service through email correspondence addressing client inquiries and concerns related to insurance products.
- Assist customers with policy updates claims processes and coverage options while ensuring customer satisfaction.
- Communicate effectively with clients to gather necessary information and resolve issues promptly.
- Document all customer interactions accurately in the company s CRM system for future reference.
- Collaborate with other team members to ensure a seamless experience for clients.
- Stay up-to-date with the latest insurance offerings and company policies to provide accurate information to clients.
- Participate in ongoing training sessions to enhance knowledge and skills within the insurance sector.
Essential Qualifications
- High School Diploma or equivalent is required.
- Excellent written communication skills with a professional tone.
- Strong attention to detail and a customer-first mentality.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in using email and basic computer applications.
Desired Experience
- Familiarity with CRM software or other customer management systems is an advantage.
- Experience in handling customer complaints and finding solutions quickly.
Salary & Benefits
- Hourly wage ranging based on experience and qualifications.
- Opportunities for performance-based bonuses and pay raises.
- Comprehensive training programs to support personal and professional development.
- Flexible working hours and potential for remote work arrangements.
Employment Type
Full-time
