CRM executive (Gurgaon)
CRM executive (Gurgaon)
Posted on :
28-06-2025
Employer Active
1 Vacancy
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Job Description
Customer Relationship Management (CRM) professional is responsible for managing a companys interactions with current and potential customers ensuring customer satisfaction and driving business growth. This involves implementing and managing CRM strategies analyzing customer data and fostering strong customer relationships through effective communication and problem-solving.
Key Responsibilities:
CRM Strategy & Implementation:
Developing and executing CRM strategies including campaign management customer segmentation and loyalty programs.
Customer Data Management:
Ensuring accurate and up-to-date customer data within the CRM system including data governance and security.
Customer Relationship Management:
Building and maintaining strong relationships with customers addressing inquiries resolving complaints and fostering customer loyalty.
Sales & Marketing Support:
Collaborating with sales and marketing teams to identify opportunities for upselling cross-selling and lead generation.
Performance Analysis & Reporting:
Analyzing CRM data to identify trends measure the effectiveness of CRM initiatives and provide insights for strategic decision-making.
Communication & Training:
Communicating CRM strategies processes and updates to relevant teams and providing training on the CRM system and its usage.
Customer Satisfaction & Retention:
Monitoring customer satisfaction levels identifying areas for improvement and implementing strategies to enhance the overall customer experience.
Skills Required:
CRM System Expertise: Proficiency in using and managing CRM software (e.g. Salesforce HubSpot Zoho).
Data Analysis: Ability to analyze customer data identify trends and draw actionable insights.
Communication & Interpersonal Skills: Excellent verbal and written communication skills with the ability to build rapport with customers and collaborate effectively with internal teams.
Problem-Solving & Conflict Resolution: Ability to resolve customer issues and complaints effectively.
Sales & Marketing Acumen: Understanding of sales and marketing principles and the ability to identify opportunities for growth.
Project Management: Ability to plan execute and manage CRM projects effectively.
meeting with clients virtually or during sales visits. demonstrating and presenting products. establishing new business. maintaining accurate records. attending trade exhibitions, conferences and meetings. reviewing sales performance. negotiating contracts and packages.
Education
Graduation
Employment Type
Full Time
Key Skills
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