Training Manager

Position Purpose and Objectives

The Training Manager at Texans Credit Union will play a vital role in advancing the organizations commitment to employee development and operational excellence within the credit union. The primary objective of this role is to design implement and evaluate comprehensive training programs that enhance employee skills ensure compliance with industry standards and align with organizational goals. The Training Manager will act as a catalyst for professional growth fostering a culture of learning and innovation to support the credit unions mission of delivering exceptional financial services to its members.

Major Duties and Essential Functions

• Directly manage and supervise the training team
• Provide effective and EPIC leadership and guidance to the training team including hiring training coaching and performance management.
• Evaluate department inefficiencies research and determine opportunities for process improvement/automation and facilitate/implement necessary projects to achieve solutions.
• Design and develop comprehensive training programs tailored to the needs of various departments within the institution including new hire member experience sales leadership and product knowledge.
• Conduct regular training needs assessments to identify skill gaps and areas for improvement across the organization.
• Facilitate training sessions using a variety of methods including in-person workshops and classroom sessions.
• Regularly observe training sessions and facilitators to assess effectiveness delivery style and engagement. Provide constructive feedback to enhance the quality of training.
• Partner with department heads and subject matter experts to ensure training content is relevant and aligns with business objectives.
• Develop metrics to evaluate the effectiveness of training programs and make necessary adjustments based on feedback and performance data.
• Stay current with industry trends regulatory changes and best practices in financial services training to ensure programs remain effective and compliant.
• Serve as a training subject matter expert for various medium- and high-impact organizational projects. Create training solutions to support project initiatives and goals. Mentor other trainers to represent the department in other projects.
• Provide guidance and support to trainers and facilitate knowledge sharing within the team.
• Prepare regular reports on training activities participation and outcomes for senior management.

Positions directly supervised: Facilitators Training Specialist Senior Training Specialist

Specific knowledge skills and abilities required for this position:

• Proven experience in designing and implementing successful training programs.
• Strong understanding of financial products services and regulatory requirements.
• Excellent communication and interpersonal skills with the ability to engage and motivate employees at all levels.
• Proficient in using Learning Management Systems (LMS) and other training tools.
• Strong analytical skills and experience with performance metrics.
• Ability to work independently and as part of a team in a fast-paced environment

Education: Bachelors degree in Human Resources Business Administration Finance Organizational Development or a related field.

Experience: 3-5 years of experience in training and development leadership preferably within the financial services industry.