Senior Director, Executive Creative Director, Events & Experiences

At ServiceNow we believe in creating exceptional experiences that inspire engage and connect people.

As we continue our rapid growth both as a company AND as a brand - were looking for a passionate and visionary Experiential Creative Lead to join our team.

This leader will be responsible for conceptualizing planning and executing innovative events that showcase our brand engage our customers and foster community.

From Knowledge our annual flagship event with 20K in-person attendees to our regional World Forums to a variety of other event moments throughout the year this leader will help to create memorable experiences that resonate with our audiences and bring our brand promise life.

What you get to do in this role:

• Vision evangelize and bring to life a new era of experiences for our portfolio of events. 
   
• Manage and inspire a team of creatives and agency partners to execute world-class events that surprise and delight our customers employees and community members.  

• Dream up big ways to bring our industry-leading solutions and inspiring customer stories to life in impactful and immersive ways across all touchpoints (in the keynotes in venue signage on the expo floors etc.). 

• Define an overarching creative strategy for how we approach events - what we want attendees to think/feel the tone of our communications etc. 
   
• Guide the development of all communications surrounding the event - from pre-event comms to registration to post-show follow-ups. 
   
• Lead the development of event guidelines and toolkits to enable regional and business unit teams responsible for putting on events in their respective areas. 

Qualifications :

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry. 
• 10 years of experience in the creative industry with at least 5 years of working on large-scale events ideally some experience with best-in-class experience in the technology space
• Exceptional ability to lead influence and work across organizational boundaries with a consistent history of cross-functional collaboration.
   
• Proven ability to lead by example and consistently inspire creative colleagues to create differentiating pioneering ideas that conceptualize world-class solutions. 
   
• Obsessed with finding the inspiring truths that lead to creative thinking that solves creative problems and propels our events into the future. 
   
• Strong presenter with an ability to sell creative thinking and ideas across the organization and with senior-level executives. 
   
• Must be a believer in the power of brand - and the importance of applying the brand consistently across all customer touchpoints including those associated with events. 
   
• A curious learner with a growth mindset and an ability to quickly absorb information and learn on the job. 
   
• Experience working quickly and nimbly under pressure. 
   
• Impeccable attention to detail across all aspects of the event experience. 

For positions in this location we offer a base pay of $193600 - $348400 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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