DMV Special Registration Office Manager-Position # 00992
DMV Special Registration Office Manager-Position # 00992
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Job Description
Title: DMV Special Registration Office Manager-Position # 00992
State Role Title: Program Admin Manager I
Hiring Range: $61470 - $70690.
Pay Band: 4
Agency: Department of Motor Vehicles
Location:SPECIAL PLATES
Agency Website:
Recruitment Type: Agency Employee Only - A
Job Duties
The Special Registration Office Manager oversees the operations of the Special Registration Work Center managing high-volume processes such as remittance processing personalized plate applications and compliance-related escalations. This role provides leadership ensures adherence to regulatory and policy standards and drives process improvements to meet departmental goals. Responsibilities include supervising staff performance overseeing financial reconciliations maintaining inventory accuracy and collaborating with leadership to enhance service delivery.
The Virginia Department of Motor Vehicles (DMV) headquartered in Richmond Virginia serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In additionDMVserves a wide array of businesses including dealers fuels tax customers rental companies driving schools other state agencies local governments and non-profit upon five fundamental core values: Trustworthiness Respect Accountability Integrity and Teamwork (TRAIT). We dont just talk about our core values we live them!
Minimum Qualifications
Comprehensive knowledge of Virginia Motor Vehicle Code statutes and DMV branding procedures.
Proficiency in team supervision workflow optimization and quality assurance practices.
Strong problem-solving and analytical skills for operational oversight and process improvement.
Effective communication skills for engaging with staff leadership and external stakeholders.
Additional Considerations
Familiarity with DMV systems including productivity tracking and compliance monitoring tools.
Experience in leading strategic initiatives and managing high-volume transactions.
Progressive experience in DMV-related roles focusing on branding or compliance operations.
Background Check: Must pass a fingerprint-based background check.
Licensure: Must possess a valid drivers license with no less than 6 demerit points and no major convictions.
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.
Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify
All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).
As a condition of employment DMV will be alerted of any moving violation convictions including suspension of license.
Submission of an online application is required. DMV does not accept applications resumes cover letters etc. in any other format. When applying for jobs please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact for assistance.
Minorities individuals with disabilities Veterans and people with National Service experience are encouraged to apply. EEO/AA/TT.
Contact Information
Name: DMV Employment
Phone:
Email:
In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.
Required Experience:
IC
Employment Type
Full-Time
