Sr Program Manager Amazon Local Good, Community Operations
Sr Program Manager Amazon Local Good, Community Operations
Posted on :
28-06-2025
Employer Active
1 Vacancy
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Job Description
Are you passionate about being a part of a team where your work has meaningful impact on communities Do you get excited about building in an ambiguous green field environment Are you looking for an opportunity to support Amazons continued ability to deliver smiles in communities Amazon Community Operations focuses on ensuring that Amazon has a net positive impact and enriches every community where we operate. We are hiring a Program Manager who will strengthen the connection between Amazons operations and the local communities through our probono service offerings events and communication initiatives.
Key job responsibilities
Key job responsibilities
Establish new relationships and build long-term strategic partnerships with non-profit and community partners
Build and Operationalize programs in desired geographies deeply understanding community needs partner recruitment forecasting reporting and internal/external content creation.
Develop data-driven narrative proposals for new initiatives evolving programs and mechanisms to solve customer and partner needs.
Regularly contribute to Strategy and Planning docs as well as WBRs MBRs and QBRs
Control and optimize geographic budgets while driving measurable improvements in return on investment (ROI).
Work with subject matter experts partners and other stakeholders to develop both internal and external facing content when needed that meets audience and program requirements in creative and engaging ways.
Regularly contribute to Strategy and Planning docs as well as WBRs MBRs and QBRs
Event planning and support for both partner and Amazon led community-facing events
Coordinate high-level discussions between partners and CommOps leadership that drive towards shared goals and new innovations that aim to uplift communities.
10-20% travel per quarter
Internal job description
Basic qualifications
Experience in program or project management
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Experience implementing repeatable processes and driving automation or standardization
Completed Bachelors Degree in Business Social Work Public Administration or equivalent education/experience
Relevant experience working directly with the Federal State and Governments Non-Profits and strategic partners.
Demonstrated experience in account management and owning customer facing communication including leading in-person or remote customer meetings product demonstrations or trainings.
Demonstrated experience supporting the design implementation and optimization of cross-functional initiatives at scale
Experience in content creation
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Spanish and/or Italian language and marketplace proficiency
MBA or Master degree in related disciplines
Good communication and interpersonal skills
Demonstrated ability to plan and execute initiatives/portfolio with competing priorities to successful implementation
Demonstrable problem-solving mathematic and analytical skills using data to drive decisions in a business environment
Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization
Proven ability to influence internal/external stakeholders without authority to adopt new processes/initiatives Experience with running social media posts
Experience using Excel.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Key job responsibilities
Establish new relationships and build long-term strategic partnerships with non-profit and community partners
Build and Operationalize programs in desired geographies deeply understanding community needs partner recruitment forecasting reporting and internal/external content creation.
Develop data-driven narrative proposals for new initiatives evolving programs and mechanisms to solve customer and partner needs.
Regularly contribute to Strategy and Planning docs as well as WBRs MBRs and QBRs
Control and optimize geographic budgets while driving measurable improvements in return on investment (ROI).
Work with subject matter experts partners and other stakeholders to develop both internal and external facing content when needed that meets audience and program requirements in creative and engaging ways.
Regularly contribute to Strategy and Planning docs as well as WBRs MBRs and QBRs
Event planning and support for both partner and Amazon led community-facing events
Coordinate high-level discussions between partners and CommOps leadership that drive towards shared goals and new innovations that aim to uplift communities.
10-20% travel per quarter
Internal job description
Basic qualifications
Experience in program or project management
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Experience implementing repeatable processes and driving automation or standardization
Completed Bachelors Degree in Business Social Work Public Administration or equivalent education/experience
Relevant experience working directly with the Federal State and Governments Non-Profits and strategic partners.
Demonstrated experience in account management and owning customer facing communication including leading in-person or remote customer meetings product demonstrations or trainings.
Demonstrated experience supporting the design implementation and optimization of cross-functional initiatives at scale
Experience in content creation
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Spanish and/or Italian language and marketplace proficiency
MBA or Master degree in related disciplines
Good communication and interpersonal skills
Demonstrated ability to plan and execute initiatives/portfolio with competing priorities to successful implementation
Demonstrable problem-solving mathematic and analytical skills using data to drive decisions in a business environment
Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization
Proven ability to influence internal/external stakeholders without authority to adopt new processes/initiatives Experience with running social media posts
Experience using Excel.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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