Associate - Operations
Associate - Operations
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Job Description
Agent shall provide online customer service support to the application users of the Customers (Users) that consists of the following: handling back office tickets and providing 24 hours a day and 7 days a week online enquiry and chat services to Users handling Users enquiries advice and suggestions via email or online tools supporting other business units by liaising with the relevant teams from the Customers end accurately documenting Users requests and advice provided to Users and providing feedback on the cases in the form of documentation handling Users complaints special cases or completing ad hoc tasks as required by Customer Be proactive readily available as per schedule for incoming chats and answer them promptly Meet and Exceed the customer expectations service level and respective targets as agreed including the customer satisfaction productivity and quality. Utilize support tools and resources necessary to provide the services at a high level on chats. Proactively identify the improvements to the products and services raise an alarm whenever there is a bottleneck which hampers the user experience.
Qualifications :
Following are the requirements: Should be able to work with minimum supervision in a WFH model Candidate should have enough space at his home to have an ergonomic set up for a chair and a table with good speed of WiFi ( upto 100 Mbps) Should have relevant experience for customer handling on chats. Proficient in either of the combination of languages in all three modes- Writing/ speaking/reading English/Hindi English/Urdu English/Bengali Should be able to score the minimum score on the assessment by the organization. Willing to work for 5 days in a week with two offs ( Split/consecutive) in a 24*7 environment. Should be open to night shifts.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
