Carecall Officer
Carecall Officer
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Job Description
Full-Time (37 hours per week)
Fixed-Term for 12 months
Join Our Dynamic Team as a Carecall Officer!
Are you a professional with the confidence to handle phone calls a pleasant demeanour and a strong work ethic Do you thrive as a go-getter who doesnt wait to be told what to do If youre a genuine team player and a quick learner we want to hear from you!
Why Join Us
Its an exciting time to join our team as we are launching new equipment and expanding our services. Were looking for hardworking individuals who are dedicated to enhancing the wellbeing of our customers.
What Youll Do: As a Carecall Officer (CCO) youllmanage a patch of 200 customers. This includes keeping all customer records accurate and up to date by regularly contacting them and building relationships with your customers and their families.
Your daily responsibilities will include but are not limited to:
- Answering calls and handling call-centre type queries related to customer wellbeing.
- Visiting customers in their homes and installing simple equipment (full training provided).
- Providing compassionate and empathetic care for our customers overall wellbeing.
Who Were Looking For:
- Professional and Pleasant: Confidence on the phone and a positive demeanour
- Hardworking and Proactive: Strong work ethic and a self-starter attitude.
- Team Player: Genuine team players who are quick learners.
A Full UK Driving License is essential for the role. And whilst you will have use of a company vehicle you may need to use your own vehicle in emergencies.
Whats in it for You
- Work/Life Balance: We value your well-being.
- Comprehensive Training: Full training provided including on new equipment and services.
- Career Development: Opportunities for growth within a supportive environment.
- Company Benefits: Enjoy the perks of being part of a dynamic team.
Join us in making a difference for our customers. Apply today and become a part of our expanding and innovative team! If you would like to informally discuss the Carecall Officer role please email
The SHG Be You approach sums up our belief that everyone has the right to be who they are and to be that person at work in line with SHGs Values. Were always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on Skylight terms and conditions.
The successful applicants appointment will be subject to satisfactory enhancedclearance by the Disclosure and Barring Service.
We understand that if you dontmeet every requirement you may be hesitant to apply but westill want to hear from you and encourage you to submit an application detailing your experiences achievements and the value you can bring to our team.
If you require any reasonable adjustments to complete your application please contact the People & OD Team on
Please note that we do not accept applications through third-party websites. To ensure your application is reviewed please apply directly through our careers page
We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.
Closing Date: 9th July 2025
Interview Date: 16th July 2025
About Us
Welcome to Stockport Homes Group (SHG) an umbrella organisation for four socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact.
We are Stockports largest landlord managing over 12000 properties on behalf of Stockport Council and Private Landlords as well as our own growing portfolio of new build homes.
As builders landlords architects and developers we believe in collective responsibility for more affordable housing. Equally through a commitment to a range of wrap around services we look for ways to improve peoples lives: fromadvice and support on health and wellbeing to employmenteducational opportunitiesand help in the home.
All our profit is reinvested within thegroup to maximise opportunities for those who most need our help.
Companies within SHG:
Stockport Homes- Stockport Homes was formed in 2005 to manage housing stock across Stockport on behalf of Stockport Council. As a limited company we operate as an ALMO which is an Arms length management organisation so whilst the company is owned by the Council we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services.
Three Sixty - Three Sixty delivers innovative high-quality construction maintenance and facilities management services across Stockport Greater Manchester and Cheshire. We are trades people who operate with a friendly community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive.
Skylight - SKylight is a Charitable Community Benefit Society established in 2018 dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work.
Viaduct Housing Partnership - Formed in 2017 Viaduct is a development partnership between Stockport Homes Group and Stockport Council focusing on building more affordable homes in Stockport.
SHG is proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey.
Our Benefits
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Documents
Required Experience:
Unclear Seniority
Employment Type
Temp
