Correspondence Officer
Correspondence Officer
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Job Description
Join the Parliamentary Briefing and Correspondence Team within the Briefing and Engagement Branch.
Our team is responsible for coordinating developing and delivering key activities and products including managing correspondence to Parliamentarians stakeholders and clients as well as a dedicated Parliamentarian telephone line. Your role will be pivotal in maintaining strong relationships and ensuring all responses are timely accurate and aligned with organisational values. You will work closely with colleagues at all levels including Scottish Government Parliamentarians and their staff providing vital support to the Executive Team Cabinet Secretary and Ministers.
This is an exciting opportunity to work in a fast-paced environment where your communication skills and professionalism will have a real impact. If you are proactive adaptable and committed to delivering high-quality service we would love to hear from you.
Responsibilities
Responsibilities
- Build and sustain effective relationships with stakeholders including MSPs MPs Parliamentary staff.
- Handle sensitive and complex correspondence and enquiries with professionalism and accuracy.
- Respond promptly to enquiries via telephone and written communication translating complex information into clear language.
- React swiftly and calmly to unexpected situations maintaining professionalism at all times.
- Collaborate across teams to ensure efficient service delivery aligned with organisational priorities.
- Draft and provide verbal updates suitable for a variety of audiences including senior officials and external partners.
Qualifications
Success Profiles
Success profiles are specific to each job and they include the mix of skills experience and behaviours candidates will be assessed on. Find out more about how we assess the Success Profile elements
Experience
experience in managing multiple priorities and tasks efficiently in a fast-paced customer focussed or support environment demonstrating strong organisational skills.
ability to communicate clearly and effectively in both written and verbal formats including drafting professional correspondence and providing concise verbal updates with proficiency in Microsoft Office applications.
Behaviours
- Delivering at Pace
- Working Together
- Managing a Quality Service
You can find out more about Success Profile Behaviours here.
How to apply
Apply online you must provide a CV and a Supporting Statement (of no more than 750 words) which provides evidence of how you meet the experience and behaviours listed in the Success Profiles above. Be sure to provide specific examples of work that youve done that showcase your relevant experience.
In the event that we receive a high volume of applications we may conduct an initial sift using the CV and Supporting Statement based on the first Experience criteria. Candidates who successfully pass this initial sift will have their applications fully assessed.
Candidates who are successful at sift stage will be invited to attend an Interview and Assessment which will further assess the Experience and Behaviours listed in the job advert.
Full details of the skills to be assessed and the assessment methods to be used will be shared with your interview invitation.
We aim to provide feedback on request. However if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.
Expected Timeline (subject to change)
Sift w/c 14th July 2025
Interview w/c 28th July 2025
Reserve List
In the event that there are more successful candidates than posts available a reserve list will be kept for up to 12 months.
About us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find out more about us here
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
As part of the UK Civil Service we uphold the Civil Service Nationality Rules.
Working pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location which will be either Glasgow or you have specific questions about the role you are applying for please contact us.
Equality Statement
Social Security Scotland are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process please contact us at .
Find out more about our commitment to diversity and how we offer support and recruitment adjustments for anyone who needs them.
Further Information
This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland or the broader Scottish Government.
Find out more about our organisation what we offer staff members and how to apply on our Careers Website.
The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.
If you experience any difficulties accessing our website or completing the online application form please contact the Resourcing Team via
Required Experience:
Unclear Seniority
Employment Type
Full-Time
