Consumer Care Coordinator
Consumer Care Coordinator
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Job Description
Please Note: If you are a current Spin Master employee with access to Workday apply to this job via the Workday application.
Are you a kid at heart looking to build a career with a leading global childrens toy entertainment and digital gaming company
At Spin Master our unwavering commitment to open mindedness integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack By hiring the best and brightest mindsand thats why we want you!
Job Description:
Working alongside a dynamic team of Consumer Care Specialists this role will assist with delivering engaging experiences and satisfaction through numerous capacities ranging from reporting & administrative support tasks to participating in process improvement projects ultimately supporting an improved overall end-consumer journey.
How will you create impact
- Fulfills administrative tasks such as completing reporting coaching forms shift reports and attendance logs. Completes other reports as required and has excellent reporting and analytical skills.
- Coordinate reporting for Consumer Care metrics/SLAs in collaboration with 3rd party call center partners.
- Assist updating content on Consumer Cares internal shared drives CRM Knowledge Base and online support pages including updating product support materials such as FAQs How to Videos training decks instruction manuals etc.
- Update CRM product and category dispositions.
- Share team email communications with core team and third party as required.
- Provide other reporting and administrative support as required.
- This role will report directly into Sr. Manager Global Consumer Care
What are your skills and experience
- Customer service experience
- Social media experience (professionally or personally)
- Experience with Microsoft Applications including Outlook Excel and PowerPoint
- Strong organizational and proven project management skills with ability to manage numerous projects simultaneously with diligence and attention to detail.
- Strong relationship builder with the ability to communicate effectively across various levels of the organization and external stakeholders
- Flexibility on rotational-based shifts for weekdays and during all statuary holidays including December
#LI-Hybrid #LI-HM1
What you can expect from us:
Our mission is to Make Life More Fun with a vision to push the boundaries of innovation creativity and fun.
- Growth and Career Opportunities
- Flexible Work Hours
- Innovation Collaboration and Fun
- Comprehensive Benefits
- Other fun Perks!
Whats it like to work here
Spin Master is a fast-paced hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isnt for everyone we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.
Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.
Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment selection and/or assessment processes. Should you require an accommodation please contact our Talent Acquisition team by email at or by phone at and we will work with you to meet your accessibility needs.
Follow us on Instagram and Twitter @SpinMaster to stay up to date on Spin Master career opportunities.
We do appreciate all interest; however only those selected for interview will be contacted.
Required Experience:
IC
Employment Type
Full-Time
