Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Summary:
Under moderate supervision of the CustomerCare Supervisor or other supervisory/management level position within the facility is responsible for ensuring customer satisfaction by providing AmerisourceBergen customers with courteous professional and efficient service at all times.
Primary Duties and Responsibilities:
Assists with customer problems such as missed shipments price adjustments and backorders; continually strives for prompt resolution
Frequently works with field sales associates in coordinating special orders accepting quotations typing and manufacturer calls
Works with warehouse associates customers and field sales associates to ensure that the order process runs smoothly
Processes all phone fax mail e-mail dropship and verbal orders from customers
Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance escalates customers to Customer Service Supervisor or Manager in a courteous manner
Performs data entry for purposes such as processing orders accessing previous orders and special orders and providing customers with current prices; researches any other inquiries as requested
Assists customers with backorders by offering substitutions and alternatives whenever possible contacts manufacturers for delivery information prices and availability and changes in stock number
Communicates with all departments within the Distribution Center as well as field sales associates
Serves as liaison between customers and field sales associates
Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations
Complies with all appropriate policies procedures safety rules and regulations
Performs related duties as assigned
Required Skills and Qualifications:
Requires broad training in fields such as business administration accountancy sales marketing computer sciences or similar vocations generally obtained through completion of a two-year associates degree program technical vocational training or equivalent combination of experience and education
Normally requires two (2) to four (4) years directly related experience
Strong customer service skills
Strong interpersonal skills
Good decision-making skills
Good analytical skills
Ability to communicate effectively both orally and in writing
Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
Familiarity with ABC products services and pharmaceutical distribution operations
Strong organizational skills; attention to detail
Basic knowledge of Microsoft Word Excel and inventory management system
What Cencora offers
We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every day. In addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more. For details visit time Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law. The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returnedEqual Employment Opportunity
Affiliated Companies
Affiliated Companies: Integrated Commercialization LLC
Required Experience:
Unclear Seniority
Employment Type
Full-Time
