Customer Service Specialist
Customer Service Specialist
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Job Description
Job Details
Description
COMPANY
Applied Technical Services LLC (ATS or the Company) is a leading provider of critical testing inspection certification and compliance services. The Company serves clients across a diverse set of large and stable end markets including manufacturing power generation aerospace medical and defense. ATS was founded in 1967 and is headquartered in Marietta GA. Today the Company employs nearly 2100 team members in over 95 locations across the United States.
Our purpose is to create a safe and reliable world and our mission is to deliver assurance through precise technical and professional services.
Role:
CalSource LLC a division of Applied Technical Services Inc. is seeking an enthusiastic and personable Customer Service Representative working out of one of our clients offices in Newark NY. Reporting to the calibration supervisor at CalSource-Rochester youll play a vital role in our team. This role requires the individual to work 20 hours per week at the client site while the other 20 hours will be performing customer service roles to include collections using our accounts receivable system or other responsibilities as needed.
Responsibilities:
As a Customer Service Representative your responsibilities will include:
- Maintaining the Computerize Maintenance Management system (CMMS).
- Tracking the calibrations due for the month
- Locating equipment withing the client operation
- Tracking lost items and updating the system appropriately
- Completing documentation for non-conformance items
- Utilizing our ERP (Accounting) system to identify clients that need contacted to collect their outstanding invoices.
- Addressing customer inquiries and concerns at the client site
- Participate in morning meetings with the various departments at the client site
- Order parts and equipment from client requests thru the calibration department
- Receive and process calibrations to the appropriate calibration departments whether it is internal or external.
- Schedule onsite calibrations with the CalSource team
- Schedule vendor calibrations and ship equipment to the appropriate vendors for support
- Participate in client audit providing the calibration documentation when requested
Qualifications
Minimum Requirements:
- 2 5 yrs relevant experience with a High school diploma or equivalent
- Exceptional customer service and phone skills
- Excellent interpersonal verbal and written communication skills
- Attention to detail
- Must be personable and interact comfortably with clients and co-workers
- Must be able to work independently with minimal supervision
EOE/AA/M/F/Vet/Disability
ATS is an equal opportunity employer where employment is based upon personal capabilities and qualifications without discrimination due to race color religion gender age national origin disability veteran status or any other protected characteristic as established by law.
U.S. Persons Only: A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations (ITAR). Accordingly the company will consider only U.S. Persons for this position. A U.S. Person includes (a)U.S. citizens or nationals; (b)U.S. lawful permanent residents (i.e. green card holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
