Bilingual Case Manager, Compass Urgent Accommodation Vouchers (swing shift)
Bilingual Case Manager, Compass Urgent Accommodation Vouchers (swing shift)
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$ 30 - 31
1 Vacancy
Job Description
About the organization: Compass Family Services is a 100 year old nonprofit working on the front lines of San Franciscos homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.
About the team: Compass Urgent Accommodation Vouchers (CUAV) provides temporary emergency hotel rooms for families and pregnant people in crisis. In addition to a hotel room the program helps families connect with services and a path to stable housing.
Salary: $30-31 hourly
Schedule:
- Regular schedule: Full time either 1pm - 9pm or 4pm - midnight. Tuesday-Saturday (Sun/Mon off). 37.5 hours/week.
- Training schedule: whenever possible new hires will work the day shift (10am-6pm) during their first month
Location: The Case Manager will primarily be at our offices in San Francisco and visiting families at the hotel. Fully on-site (no remote days).
Organizational Core Competencies: Accountable I Adaptable I Client-centered I Collaborative I Committed to Diversity Equity Inclusion and Belonging I Resourceful
What the Case Manager will do:
The Case Manager will help families and pregnant people access emergency hotel rooms get connected to shelter and longer term housing options address immediate needs and crises and access community resources.
Specific responsibilities include:
- Respond to calls from the hotline from families in urgent need of housing.
- Make sure that all families in the CUAV program are connected with housing problem solving support and/or other longer-term housing options.
- Provide crisis intervention information and referrals and advocacy to families in moving towards stability.
- Ensure that families understand and comply with program and hotel rules; step in to mediate if any conflicts or concerns arise.
- Maintain up-to-date and thorough client files and enter data accurately into Salesforce and funder databases.
The Case Manager should have these skills:
- Fluent Spanish and English required.
- Experience working with people in crisis.
- Demonstrated understanding of issues facing homeless and low-income families.
- Strong interpersonal skills including relationship-building networking and ability to develop trusting relationships with a diverse set of individuals.
- Demonstrated commitment to diversity equity inclusion and belonging work.
- Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook Word Excel Power Point etc.). Salesforce experience a plus.
Compensation and Benefits:
- Salary range: $30 - $31 per hour 7.5 hours per day (37.5 per week). Non-exempt.
- Paid time off: 4 weeks of vacation your first year 5 in your second. Also paid holidays sick time family leave.
- Insurance: health dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
- Retirement: after one year of work Compass contributes an amount equal to 5% of your salary into a retirement account; this vests over years 2-5.
- Membership in OPEIU/Local 29 union.
To Apply:
Please apply through our online application. No phone calls please.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity Equity Inclusion and Belonging contribute to the success of our underserved communities and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments to become an example to partners who also believe in a culture of inclusion that leverages diversity.
Consistent with the Americans with Disabilities Act and California civil rights law Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability unless such accommodation would cause an undue hardship for the agency. Requests for reasonable accommodation apply to all aspects of the hiring process. If reasonable accommodation is needed please use the answer box for the final question of the job application to let us know.
Required Experience:
Manager
Employment Type
Full-Time
