Rental Operations Representative

We Put the World on Vacation

The Rental Operations Representative is responsible and accountable for advising owners of the features and operation of the Owner Rental program as well as securing listings from the owners. Achieve maximum deposits at high demand resorts to maximize rental opportunity for owners and Extra Holidays. Provide excellent customer service to owners and foster repeat business.

Operate multiple systems such as RCC iHotelier Mainframe and Citrix. Representatives have frequent interaction with owners via phone email and faxes. Maintain open and productive communication with yield management.

How Youll Shine:

• Operate multiple systems such as RCC Systems Reservation System Rental and Mainframe Systems and CRS Systems.

• Transmit and receive Listing Agreements from owners via email postal mail and fax.

• Process and log contracts accurately based on date received

• Clearly explain the program to the owner generate and process contracts as owners enroll.

• Make decisions about how to suggest to Owners on listing their week in the most effective fashion with the purpose of maximizing availability and highest revenue for Owner and EH.

• Utilize tools provided by yield management to secure the most needed and valuable inventory.

• Responsible for initiating frequent communications with Owners and EH Yield contacts to work interactively on inventory issues.

• Clearly explain the program to the owner

• Provide information to Owners who call about the status of their enrolled inventory and question their received commission

• Understand seasonal demand to provide guidance to owners to increase their likelihood of rental revenue.

• Proficient in Microsoft Office apps such as Excel Word and Access.

• Ability to map business processes communicate procedures and measure production results

• Propose improvements to processes to improve efficiencies

What Youll Bring:

• High School Diploma or equivalent

• RCC iHotelier Mainframe and other systems and applications

• Customer service skills

• Knowledge of the industry is a plus

• Ability to adapt to change

• PC proficient operational knowledge of Microsoft Office Suites (Word Outlook Excel Powerpoint)

• Ability to use basic office equipment including fax copier printers scanners

• Experience using CRS/RCC/Mainframe preferred

• Two years of equivalent experience required

• Two years of experience in travel inventory management or revenue management

Unless there is a legal requirement experience will be accepted for the education requirement.

How Youll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position paid time off parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.