Incident Manager
Incident Manager
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Job Description
About the opportunity
Be part of a team that has responsibility for ensuring that all IT systems and services used within our Production and DR environments are managed in accordance with Service Management processes. Part of the IM role is to work with other technology teams business stakeholders and vendors to ensure that compliance and regulatory requirements are met and that we provide reliable and robust solutions for our customers and staff.
In this role youll get to
- Ensure that incidents are addressed root cause of incidents are identified and permanent corrective action is applied if possible.
- Co-ordinate the resolution of all high priority incidents classified as priority 1 or priority 2 as per the documented process.
- Develop and maintain relationships with key stakeholders from both a technology and business perspective to deliver solutions to incidents.
- Work with technology group subject matter experts to research and develop strategies for resolving incidents within agreed scope and timeframes.
- Fostering a team environment and working effectively and cooperatively with others to deliver on organisational objectives.
- Provide continued improvement of the Incident and Problem Management processes in the capacity of Process Owner.
What youll bring to the role
To be successful in the role you will have:
- Highly developed facilitation communication and problem resolution skills.
- Proven ability to enforce quality and standards.
- Advanced knowledge of Incident management process.
- Knowledge of Problem Management Service Request and Change Management processes.
- Understanding of IT architecture both infrastructure & applications.
- Knowledge of Service Level agreements / commitments.
We offer flexible work options that put our people first and a hybrid model of a minimum of 60% of your week in the office.
We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness injury or disability to equitably participate in the selection process.
If this sounds like an opportunity for you check out the attached Position Description and apply.PD -Incident Manager
Please note all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.
Please contact theTalent Acquisition Advisor listed below for a confidential discussion if there are any concerns meeting this requirement during the application processor if you would like to discuss the position further.
Name: Thomas Park
Phone:
For more information check out the Application Process for Internal Candidatespage.
Still in two minds
Research suggests 60% of women and underrepresented groups might stop here even after getting as far as drafting an application. We believe that diversity makes every team stronger so even if you dont tick every box we still want to see your application!
Please note shortlisting and interviews may take place prior to the advertised close date so dont delay apply now!
Required Experience:
Manager
Employment Type
Full-Time
