Staff, Product Manager, Returns Customer Experience
Staff, Product Manager, Returns Customer Experience
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$ 143000 - 286000
1 Vacancy
Job Description
Position Summary...
What youll do...
About Walmart
At Walmart we help people save money so they can live better. This mission serves as the foundation for every decision we make from responsible sourcing to sustainabilityand everything in between. As a Walmart associate you will play an integral role in shaping the future of retail tech merchandising finance and hundreds of other industriesall while affecting the lives of millions of customers all over the world. Here your work makes an impact every day. What are you waiting for
Walmart Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates customers and the communities we serve live better when we really know them. That means understanding respecting and valuing belonging unique styles experiences identities ideas and opinions while being welcoming of all people.
About the Job
Walmart U.S. e Commerce is looking for a strong staff product managerto join the Enterprise Returns product team toexecute the product strategy vision and roadmap for Walmart returns customer experience and deliver omni-channel solutions that delight our customers and boost customer NPS.
This Product Manager will be responsible for driving the strategy and execution for customer returns experience on The product manager will utilize data analytics and voice of customer surveys to create returns product solutions for our customers while incorporating requirements from internal stakeholders (Business Merchants Operations ; Finance and Returns Experience). This leader will also lead the product effort for complex cross-functional and highly visible strategic return initiatives. As such this leader will be able to identify key risks dependencies and work with the requisite teams to put solutions in place that will achieve the program outcomes.
This product manager will be skilled at engaging and communicating to senior leaders across multiple domains as well as dive deep into details when needed to craft solutions. The breadth of engagement for this role functionally spans product management and engineering strategy operations retail merchandising marketing ; analytics.
This position reports to the Director Product Management for Returns Experience of Walmart U.S. e Commerce.
Job Location: Sunnyvale CA
Job Responsibilities:
- Drive the product strategy and roadmap for key returns initiatives for Walmart customers that boost NPS.
- Deploy analytical methods tools and resources to identify areas of opportunity for customer returns including cost savings for customers.
- Drive transformational initiatives to achieve major financial goals and KPIs.
- Manage applicable system solutions for returns and ensure end to end ownership of solutions by working with relevant cross-functional groups.
- Partner with the product teams in retail and stores to incorporate customer feedback into product development and improvement.
- Work cross-functionally across multiple locations so communication collaboration and organization are key to your success.
- Be the customer: Gain a deep understanding of how to connect with and develop amazing experiences for customers/sellers
Preferred Qualifications
- Bachelors degree required business or engineering preferred. MBA from top business school preferred.
- 6 years of experience in product management business consulting supply chain or related field
- Product experience driving product vision and roadmap with a track record of leading teams to deploy innovative solutions that deliver measurable results at scale.
- Knowledge of technical solutions used in e-commerce space and familiarity with system architecture APIs and data science.
- Understanding of agile methodology reverse logistics systems and customer care tools and interactions.
- Experience in leading cross functional teams to solve complex business problems and deploy innovative solutions
- Excellent written and verbal communication skills with ability to champion product solutions throughout the organization
For information about PTO see Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility see . Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications. Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.Minimum Qualifications...
Preferred Qualifications...
Primary Location...
640 W California Avenue Sunnyvale CA 94086-4828 United States of America
Required Experience:
IC
Employment Type
Full-Time
