Field Service Engineer
Field Service Engineer
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1 Vacancy
Job Description
You want to change peoples lives We at DIH do this every single day - with game-changing and innovative technologies that improve human movement therapy for millions of patients around the world.
Since 2007 DIH has combined leading brands innovations and people needed to create the market leader in the advanced rehabilitation technology industry. The DIH Group includes Hocoma Motek Medical and DIH China. Together they drive medical technology in the field of movement rehabilitation and VR-based rehabilitation research and -therapy.
Join us and become part of a global network of leading brands to redefine rehabilitation therapy standards of today and tomorrow!
What you will do
- Be responsible for technical services in the assigned territory/region
- Maintain high quality customer support on all inbound outbound and email and telephone communication
- Provide superior technical support to our customers having various backgrounds from researchers in human movement sciences computer sciences to physiotherapists
- Coordinate and collaborate with the Customer Success Manager to ensure optimal product performance and maximum customer satisfaction
- Register all service requests in our CRM system following regulatory guidelines for support and feedback surrounding medical devices
- Feedback potential product improvements to the Product Manager
- Prepare service quotations and maintain proper documentation
- Document maintain and organize service history associated with all installed systems
- Be flexible for frequentcustomer visits
- Assist with return and repair components and device refurbishments at our office in Norwell MA
*** This position will require travel up to 70% (field) 30% (office in Norwell MA).
What you bring
- 0 - 3 years experience working with complex biomedical/medical devices (hardware software and electronics)
- Superior customer service aptitude with a focus on responding to and resolving customer problems quickly and efficiently
- Strong organizational skills with superior attention to detail
- Excellent communication skills with internal and external stakeholders/customers
- Solutions and results oriented with the ability to work independently and as part of a team
- Excellent English language skills (spoken and written) additional foreign language skills are a plus
- Positive and open mindset and easily cope with changes
- Familiarity with motor driven robotics electrical drive systems and manual therapeutic equipment
- Distinctive quality awareness and ready to achieve outstanding performances
- Proficiency in Microsoft Office
- Valid U.S. drivers license
Leading. Innovative. Reliable. Functional. Enabling. Passionate.
That is what DIH stands for. What do you stand for
To be considered as an outstanding candidate please include your compelling motivation letter that points out why you match with us and your resume when applying on our website.
If you have any questions please reach out to: Ying Zhang(Global Talent Acquisition) .
Employment Type
Full-Time
