Urgently hiring for a Customer Service Representative
Urgently hiring for a Customer Service Representative
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Job Description
Customer Service Representative (English C2)
Location:
On-site Athens Greece
(Modern open-space premises near Intercontinental Hotel and Generali Insurance building. Excellent access to public transportation.)
Start Date:
ASAP
Position Summary:
Join our international Customer Support team for the Home Depot project! We are looking for motivated and customer-focused individuals with excellent English language skills (C2 level) to assist customers with their inquiries provide information and ensure an excellent service experience. This is a full-time permanent on-site role in Athens.
Key Responsibilities:
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Handle incoming customer inquiries via phone email or chat
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Provide accurate information and effective solutions to customers
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Maintain a high level of professionalism and customer satisfaction
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Collaborate with team members and management to continuously improve processes
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Follow company procedures including data protection and compliance guidelines
Requirements:
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Fluent English (C2 level) spoken and written
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Excellent communication and problem-solving skills
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Ability to work on-site in Athens (remote work not available for local candidates)
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Flexibility to work shifts between 2:00 PM - 7:00 AM Monday to Sunday
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Previous customer service experience is a plus but not required
Training:
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3 weeks of fully paid training provided
Benefits:
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14 salaries per year (12 monthly 1 at Easter 1 split between Summer & Christmas)
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Private Health & Life Insurance
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Performance Bonus (details shared during the interview process)
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25 days of annual leave
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50 monthly meal voucher
Relocation Support (for candidates relocating from abroad):
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Up to 300 relocation support (with first salary payment)
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3 weeks of hotel accommodation near the office
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Legal assistance with hiring documentation
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Candidates must arrive 7 days prior to the start date to complete documentation
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After relocation employees must work on-site for at least 3 months
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No flight ticket included (only the 300 relocation support)
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No airport pick-up or transportation assistance provided
Additional Information:
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Remote work is only permitted in specific cases with manager approval (requires stable fast internet of 25 Mbps)
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For December hires candidates who can get authorization at a Greek Embassy can arrive just 3 days before the start date
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After the operational interview candidates will be informed as soon as feedback is received
Interested
Apply now to become part of a dynamic international team and support one of the largest home improvement retailers in the world!
Employment Type
Full Time
