drjobs Maintenance Service Planner

Maintenance Service Planner

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Nottingham - UK

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Do you enjoy planning do you have an eye for detail and are you enthusiastic about quickly and proactively switching between customers and with your colleagues Do you want to work for one of the worlds best employers (Forbes) and do you think it is important that a company is open and informal and offers space for your development Then you are the Service Planner we are looking for!

As a Service Planner your job is to manage the daily management planning and guidance of Service Engineers and the contact with KONE customers. You ensure optimal deployment of this team and handle the administrative process. As a Service Planner you also continuously switch between Service Engineers Field Managers and customers in a dynamic environment about the progress of the assignments. As a Service Planner you are really the linchpin in the web in the department. With your service mindset and helicopter view you ensure satisfied customers.

Do you want to work at a focused and entrepreneurial business aiming to grow strongly And do you think it is important that a company is open informal and offers space for your development Then you are the Maintenance Planner Specialist we are looking for!

Tasks and responsibilities

  • Providing support to customers engineers area service managers and the sales team.
  • Dealing with customer queries questions about quotes maintenance and repair execution dates adjustments of contact persons and requests from technicians.
  • Friendly and professional acceptance and registration of fault reports by telephone e-mail or live chat
  • Dispatching fault reports on automatic doors to the right service technician.
  • Daily management planning and guidance of technicians and to manage contact with KONE customers.
  • As a Maintenance Planner Specialist you continuously work in a dynamic environment where you liaise with customers engineers and area service managers about the progress of orders
  • You proactively contribute improvements to optimise the work process and increase the quality within the team. We want to win together!
  • You are an integral part of our focused KDB business and ensure our customers are satisfied.

The ideal candidate should have:

  • As a Maintenance Planner Specialist you have a customer-friendly attitude excellent organizational and communication skills both written and spoken English.
  • You enjoy independence know how to tackle issues and have problem-solving skills with the customer as the central focus.
  • Proactive attitude and perseverance.
  • Experience in a Customer Service environment is a plus.
  • You like a dynamic position and enjoy working together on improvements.
  • Living in the Nottingham area.
  • Quick learner and able to take and execute instructions.
  • You get energy from planning organising a dynamic work environment and customer contact.
  • You are a driven and enthusiastic person with an eye for detail.
  • Good computer skills including SAP and MS Office (Word Excel Outlook)

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on

Employment Type

Full-Time

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.