Front Office Executive
Front Office Executive
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Job Description
Front Office Executive (Reception CEO Desk Support)
Location:
Tress Lounge Canada Inc. Head Office
Employment Type:
Full-Time In-Person Independent Contractor
Compensation:
Competitive monthly retainer Performance-Based Bonuses
About the Role
Tress Lounge Canada Inc. is seeking a polished proactive and highly organized Front Office Executive to serve in a dual capacity managing front desk client services and supporting the CEOs administrative and coordination needs. This role is ideal for candidates with hospitality salon or executive assistant experience who thrive in high-end fast-paced environments and can communicate effectively with clients franchisees and leadership teams alike.
Required Experience
- 24 years in front desk guest relations or executive support roles (luxury salons spas hotels or wellness centers preferred)
- Experience with appointment scheduling POS billing front office operations and executive coordination
- Excellent communication and discretion when handling high-profile clientele and sensitive information
Key Responsibilities: Front Office / Reception Duties
- Greet and check-in clients with warmth and professionalism
- Manage client flow for walk-ins appointments and reschedules
- Operate POS for billing membership packages and product sales
- Confirm appointments via phone WhatsApp or booking software
- Handle client inquiries and escalate service concerns when needed
- Maintain a clean branded and organized reception area
- Log guest feedback and support follow-ups
- Keep track of files records and client service history
CEO Desk / Executive Assistant Support
- Coordinate CEOs schedule calls and internal meetings
- Communicate with vendors franchisees and team members on CEOs behalf
- Maintain meeting trackers and calendar reminders (online & offline)
- Assist in compiling daily salon sales reports and staff updates
- Support internal documentation (Sheets Docs presentations)
- Draft messages emails and replies under CEOs direction
- Organize digital files and follow up on pending internal tasks
- Set up Google Meet / Zoom calls and manage calendar invites
- Ensure timely communication flow across departments
Required Tools & Software Proficiency
- WhatsApp Business Gmail Google Calendar
- Google Sheets Docs Drive
- Zoom / Google Meet
Soft Skills
- Professional and courteous communicator
- Reliable punctual and detail-oriented
- Strong sense of discretion with confidential data
- Calm and composed in high-pressure situations
- Groomed and presentable aligned with luxury service expectations
Preferred/Bonus Qualifications
- Experience supporting C-level executives or business owners
- Basic knowledge of beauty or salon operations
- Multilingual (English Hindi)
To Apply
Please send your resume and a brief statement of interest to:
Subject Line: Front Office Executive Application Your Name
Job Types: Full-time Permanent
Pay: $17.00-$17.33 per hour
Additional pay:
- Commission pay
Benefits:
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
Employment Type
Full Time
