Business Services Lead
Business Services Lead
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1 Vacancy
Job Description
Overview
Salary $65000 year
Do you have a passion for making a difference in someones life Are you looking for an opportunity to use your skills experience and empathetic nature to work for a progressive forward-thinking and family-owned company where creativity is encouraged Are you goal driven Then the Business Services Lead position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.
To supervise the strategic planning and oversight of Business Services at the PA Careerlink Delaware County (Chester and Media locations)
Responsibilities
- Partner with the DCWDB to create a strategic business plan that will focus on high-priority occupations increasing employer engagement and ensuring exceptional customer satisfaction
- Create a detailed outreach plan that will include targeting high-priority occupations and ensuring a diverse employer pool to meet the needs of the various job seekers. The outreach plan will be developed in collaboration with the DCWDB and the OSO.
- Produce a comprehensive marketing plan and materials will be developed to promote all PA CareerLink social media accounts.
- Attend all key events join relevant associations and host networking events at local employers union facilities and at the PA CareerLink.
- Offer monthly educational webinars for employers on a variety of topics
- Hold weekly performance strategy sessions between leadership and the Director of Operations to discuss program goals contractual requirements and customer concerns
- Collect labor market information HPO data determine upward trends and track placements and sustainability in high-growth industries
- Gather census data unemployment numbers periodicals and LEAD (Labor & Economic Analysis Division) to gain insight into the overall marketplace.
- Analyze data to develop a comprehensive recruitment strategy for employers and job seekers and offer workshops on these topics.
- Supply monthly employer success stories for the local newsletter
- Provide quarterly progress reports to the DCWDB as well as an annual completion report.
- Support Rapid Response outreach and special project outreach and activities
- Develop career information and available educational pathways that support the skill needs of the regional economy
- Attend Industry Partnership and Chamber of Commerce meetings
- Participate in economic development planning sessions for the purpose of developing strategies for workforce/talent development
- Work collaboratively with a wide array of strategic partners to develop and implement solutions to the workforce challenges faced by the community that are impeding economic growth
- Attend/participate in DCWDB meetings with partner agencies as it relates to Business Services and partner relationship-building referrals and resources
- Serve as the direct contact for WIOA partners working with job seekers
- Lead the Business Service Team in a variety of initiatives including but not limited to employer events job matching building new employer connections strengthening existing relationships and understanding local talent and hiring needs.
Qualifications
- Customer service experience required
- Experience with data collection
- Excellent interpersonal communication skills
- Consistent follow-through when corresponding with employers
- Bachelors Degree preferred
- A valid drivers license and clean driving record required
Bring your expertise to EDSI and live our values every day: Show Up Smile and Support!
EDSI is a progressive forward-thinking family-owned company that is B Corp Certified.
Employment Type
Full-Time
