Senior Service Desk Technician
Senior Service Desk Technician
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Job Description
About The Role
Be part of our growing team! Were looking for Senior Service Desk Technicians playing part in delivering Kinetic ITs award-winning customer service. You will be the first point of contact for our users seeking assistance over the phone or via email.
Responsibilities will include:
- Actioning IT incidents and service requests via phone email or onsite support
- Providing prompt solution-focused technical assistance and prioritising tasks as they arise
- Documenting and updating knowledge articles work instructions and procedures related to ICT services
- Logging activity into the ticketing system and liaising with the broader support team for analysis or escalation
What youll bring to the table:
- Experience in a help desk or service desk environment
- A strong customer-first mindset with the ability to communicate clearly and empathetically
- Familiarity with ticketing systems (e.g. ServiceNow) and remote support tools
- The ability to work both independently and collaboratively in a team setting
- Strong time management skills with a knack for prioritising tasks in a dynamic environment
- A willingness to continuously learn and adapt in a fast-paced environment
About Kinetic IT
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace Cloud Cyber Security Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.
For more than 25 years weve partnered with some of Australias most important organisations helping them deliver essential services relied upon by our communities including government critical infrastructure education law enforcement defence emergency services utilities and transport.
Be You Create the Future
At Kinetic IT were driven by a shared passion for technology customer success and community impact.
With over 1500 talented people working across Australia we deliver world-class capabilities with a local touch helping shape the future of tech here and beyond.
We value individuality and foster an inclusive culture where youre safe to be your best real self. We tackle challenges together celebrate success together and make sure everyone feels valued supported and proud of the work they do.
As an equal opportunity employer we welcome people of all abilities backgrounds cultures and genders. Were proud to be an Indigenous and Veteran-friendly employer.
The Kinetic IT Difference
- Growth-focused culture Formal training mentoring vendor exam support communities of practice and regular development reviews.
- Advance your career Access new roles via our internal Opportunity Marketplace careers hub.
- Flex your work Hybrid options flexible hours mobility and part-time roles (customer needs permitting).
- Celebrate together Social events cultural celebrations end-of-year functions and more.
- Wellbeing matters Health and wellness resources tailored leave and support options and EAP access.
How To Apply
Work with us as we bring technology to today or send your CV direct to .
You can learn more about our culture and crew online at .
Required Experience:
Senior IC
Employment Type
Full-Time
