Desktop Support Technician
Desktop Support Technician
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Job Description
Our client isRochester Institute of Technology (RIT). This is anon-site position and an excellent opportunity for the right individual. Thecontract is expected to last4-5 months with a pay rate of$20/hr. The hours areMonday-Friday 8am-5pm flexible hours accordingly.
About the Position:
This position will provide Customer Service support to RIT employees as they roll out a new encrypting system throughout campus for all of their computer devices. The entire focus of this assignment is to help coordinate the replacement of approximately 100 employee computers and to troubleshoot why some Windows computers arent communicating with their management tools. This individual should have computer experience working with Microsoft desktops and some background in IT.
Responsibilities:
- Answering direct customer questions (by phone or in person) providing answers from our knowledge base
- Replacing/coordinating replacement of devices to encrypting all computers campus-wide
- Coordinating with employees and clients to make the switch
- Troubleshooting computers that arent communicating with management tools
Experience:
- Less than 1 year Customer Service Experience
- Some IT and computer experience - Windows preferred
- Ability to communicate with people assist with issues and problem solve
SPECIALIZED SKILLS:
- Outstanding service skills
- Highly proficient in performing complex tasks requiring accuracy and on time delivery
- Highly reliable with consistent attendance record
- Excellent written and verbal communication skills
- Excellent troubleshooting skills
- Excellent critical thinking skills that provide ability to analyze information and provide solutions
- Detail-oriented and highly organized
- Ability to handle high volume high pressure support situations
Job Types: Temporary Contract Full-time
Salary: $20.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Windows: 1 year (Required)
- Customer Service: 1 year (Required)
Ability to Commute:
- Rochester NY 14623 (Required)
Ability to Relocate:
- Rochester NY 14623: Relocate before starting work (Required)
Work Location: In person
Required Experience:
IC
Employment Type
Contract
