Strategy & Operations Principal, Partner Operations
Strategy & Operations Principal, Partner Operations
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Job Description
Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.
As Strategy & Operations Principal/General Manager you will manage a first-of-its-kind intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship business development and operations management. We hope you are up for it!
What Youll Do:
- Manage the on-site daily operations of Vias service on behalf of our partner
- Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
- Manage and mentor the on-site team of dispatchers and shift managers
- Be the face of the operation; develop relationships with driver partners customers community leaders and local organizations
- Liaise closely with Via senior management and Vias external partners
- Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
- Prepare reports and analyze data to improve operational processes ensure resources are properly allocated and maximize efficiency and customer satisfaction.
- Ensure compliance with all relevant federal state local and company policies procedures and regulations on service operations
- Lead coach and develop an engaged team of drivers fostering a collaborative cohesive and energetic environment.
Who You Are:
- Experienced operations manager with a minimum of 6 years of experience and hold a Bachelors degree
- You are an independent self-starter you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
- You are a savvy and tactful communicator: you intuitively find the right tone in every situation
- You desire to foster a culture deeply committed to providing a world class customer service experience
- You are a detail-oriented executor: youre obsessively action-oriented and thrive while operating autonomously
- You are an experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams
- You are flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly
- You have a proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with
- You are effective at managing multiple tasks simultaneously; you can delegate prioritize and take responsibility
- You are a problem solver; you dont accept the status quo and are always looking for creative solutions
Compensation and Benefits:
- Final salary will be determined by the candidates experience knowledge and skills. Salary reflected does not include equity or variable pay where applicable
- Salary Range: $145000 - $170000 per year
- We are proud to offer a generous and comprehensive benefits package including free medical plans and 401K matching.
Were Via and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared dynamic public mobility the kind that reduces carbon emissions across congested cities minimizes reliance on private cars and provides everyone with accessible efficient and affordable ways of getting around.
We created the first end-to-end TransitTech solution for cities and transit agencies offering world-class software service design and operational expertise to fundamentally improve the way the world moves.
Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse inclusive and authentic workplace. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds identities and voices are welcomed and celebrated at Via.
Ready to join the ride
Via is an equal opportunity employer.
Employment Type
Full-Time
