Branch Manager
Branch Manager
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$ 85000 - 90000
1 Vacancy
Job Description
WHO WE ARE
City First Bank N.A. is a mission-driven Community Development Financial Institution (CDFI) principally focused on a transformative impact in underserved urban markets with the highest needs to drive equitable economic development. Our credit activities are purely commercial and focused on the following segments: Multifamily Affordable Housing Not-for-Profit Finance and Small Business Finance. As a depository and commercial lending provider with over $1.3 billion in bank assets as of December 31 2024 our unified organization has over 100 employees in Washington DC and Los Angeles/Inglewood CA.
ROLE SUMMARY
The Branch Manager will assign and direct all work performed in the Branch and will supervise all areas of operations. This leader will manage staff foster a positive environment and ensure client satisfaction and proper branch operation. While they will have a hands-on approach this incumbent will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Responsible for generating revenue and fee income through promoting deposit and lending products of the bank to all clients including high net worth commercial and consumer clients.
- Consistently provide excellent client service to external and internal clients.
- Supervise the branch platform and teller line operations to ensure service quality accuracy efficiency and risk management.
- Ensure branch compliance with all policies procedures and applies applicable regulations particularly as they pertain to audit security compliance and internal controls.
- Adhere to high ethical standards and comply with all regulations and applicable laws.
- Ensures that monthly branch audits are completed accurately and submitted timely.
- Proficient with setting up complex accounts related services and account maintenance.
- Ensure prompt response and follow up to client account inquiries and escalated client servicing issues.
- Ensure that all appropriate new account documentation is collected and in compliance with our new account policies and procedures.
- Responsible for branch vault and cash supply when applicable.
- Ensure branch is open on time and ready to conduct business each business day.
- Exercises good judgement when handling exceptions to policy.
- Delegate various operations duties to branch staff while maintaining overall administrative responsibility.
- Responsible for organizing branch work schedules to maintain adequate coverage during business hours.
- Lead branch sales activities such as cross-selling of products and services and outbound calling activities to generate new deposits.
- Conduct outbound sales calls independently and in partnership with other internal partners to existing customers and prospects.
- Lead Branch team meetings to discuss operational security sales service product mastery and other topics as necessary.
- Participate and provide input/feedback during Branch Manager meetings team conference calls and one/one meetings.
- Produce qualified referrals to other banking units.
- Plans and develops business development programs/initiatives representing the bank in community activities.
- Provides leadership coaching and support to direct reports to include quarterly coaching meetings performance feedback and completing performance appraisals as scheduled.
- Develops forecasts financial objectives and business plans.
- Shares knowledge with other branch team members on effective practices market intelligence and business opportunities to sustain a competitive advantage in the marketplace.
- Network to improve organizational presence and reputation in the community.
Supervisory/Management Responsibilities:
- Performance planning coaching development and evaluation
- Recommends hire/fire/salary actions.
EDUCATION & EXPERIENCE
Required Education/Experience:
- High School Diploma or equivalent
- 5 years of progressive branch experience
- 3 years supervision or leadership of a team and/or internal Branch Banking experience within City First Bank N.A.
Preferred Education/Experience:
- Bachelors Degree
CERTIFICATIONS
- Not applicable
KNOWLEDGE SKILLS AND ABILITIES REQUIRED
- Strong sales and service skills
- Exhibits professionalism with internal and external customers. Ability to speak with internal customers at all levels.
- Knowledge of banking regulations policies and procedures.
- Proficient use of Platform and Teller systems.
- Excellent customer service delivery to internal and external clients.
- Pro-active product sales outbound calling and internal/external business development.
- Proficient in MS Office
Required Experience:
Manager
Employment Type
Full-Time
