German Customer Specialist Hybrid in Malta
German Customer Specialist Hybrid in Malta
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1 Vacancy
Job Description
Looking for a New Adventure Discover a Career in Beautiful Malta!
Craving a fresh start in an island paradise Malta known for its crystal-clear waters timeless architecture and booming international job scene might just be the opportunity youve been waiting for!
Were looking for a motivated and meticulous Customer Specialist to become part of our dynamic team. If you excel in fast-paced environments approach challenges with a solution-driven mindset and are eager to make an impact this could be your ideal role.
Role Overview:
As a Customer Specialist youll handle inquiries via email and live chatno phone calls required. Youll play a crucial role in content moderation enforcing platform standards detecting fraudulent activity and ensuring our users receive top-tier service.
Key Responsibilities:
- Respond to customer queries efficiently through email and live chat
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Monitor and manage user-generated content maintaining adherence to platform guidelines
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Detect investigate and address fraudulent behavior with accuracy
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Keep thorough and well-organized records of all cases handled
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Work closely with internal teams to optimize workflows and improve the customer experience
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Use cutting-edge tools to provide clear accurate and helpful support
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Meet individual performance metrics while contributing to broader team objectives
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Liaise with both internal departments and external client teams to ensure alignment
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Stay up-to-date with best practices in moderation and support through ongoing training
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Adapt quickly to evolving tools processes and project priorities
Requirements:
- Fluent in German (C1/C2 level)
- Fluent in English (B2 level)
- EU citizenship or Maltese Residency Card
- 0-1 year of experience in customer support
- Strong leadership analytical and communication skills
- Eagerness to learn and grow
Why Join Us:
- Competitive Salary: We recognize your skills and dedication
- Performance Bonuses: Earn rewards for your achievements
- Transportation: Convenient company transport from designated locations
- Relocation Assistance: Smooth onboarding support
- Career Growth: Opportunities to develop professionally
- Hybrid Work Model: Flexible options for a better work-life balance
Excited to take the next step in your customer support journey Apply now and well connect with you soon!
Employment Type
Full Time
