Program Manager II, EMXO FBA
Program Manager II, EMXO FBA
Posted on :
28-06-2025
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1 Vacancy
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Job Description
Are you a customer obsessed flexible smart and analytical strategic yet execution focused hungry and passionate about e-commerce with a strong work ethic If yes this opportunity will appeal to you. We are looking for a Program Manager to drive challenging projects across multiple teams and locations unlocking potential of multiple Stores across the world. The ideal candidate will share Amazons passion for the customer always driving trade-off decisions through the prism of Amazons customers/sellers.
In this role you will be responsible for working closely with Stores across Emerging Marketplaces including program teams sellers seller support customer service Supply Chain and Operations to identify fulfillment related issues faced by sellers and drive projects with the stakeholders to alleviate their issues. You will also partner with product management teams to identify long term delivery and fulfillment features and programs to improve the seller and customer experience on the Amazon.
About the team:
The Emerging Marketplaces Experience Organization (EMXO) drives the best FBA seller experience across multiple Emerging marketplaces. We work closely with stakeholders across the US LATAM MENA and APAC. We deliver solutions (program and product) that cater to the entire spectrum of FBA life cycle (such as Inbound Inventory management capacity management inventory placement etc.) in partnership with stakeholders.
Key job responsibilities:
- Identify analyze and own solutions for seller/customer experience impacting issues
- Gather and analyze seller feedback to identify seller experience improvement initiatives and work with Product team to implement those
- Measure operations performance and work with other teams (Supply Chain and Operations Seller Support and Product Management) to ensure goals are met
- Identify blockers resolve or escalate seeking support from leadership
- 3 years of program or project management experience
- 3 years of working cross functionally with tech and non-tech teams experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelors degree
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
In this role you will be responsible for working closely with Stores across Emerging Marketplaces including program teams sellers seller support customer service Supply Chain and Operations to identify fulfillment related issues faced by sellers and drive projects with the stakeholders to alleviate their issues. You will also partner with product management teams to identify long term delivery and fulfillment features and programs to improve the seller and customer experience on the Amazon.
About the team:
The Emerging Marketplaces Experience Organization (EMXO) drives the best FBA seller experience across multiple Emerging marketplaces. We work closely with stakeholders across the US LATAM MENA and APAC. We deliver solutions (program and product) that cater to the entire spectrum of FBA life cycle (such as Inbound Inventory management capacity management inventory placement etc.) in partnership with stakeholders.
Key job responsibilities:
- Identify analyze and own solutions for seller/customer experience impacting issues
- Gather and analyze seller feedback to identify seller experience improvement initiatives and work with Product team to implement those
- Measure operations performance and work with other teams (Supply Chain and Operations Seller Support and Product Management) to ensure goals are met
- Identify blockers resolve or escalate seeking support from leadership
- 3 years of program or project management experience
- 3 years of working cross functionally with tech and non-tech teams experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelors degree
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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