Nursing Informatics Trainer
Department: Nursing
Headquarters: West Springfield MA w/travel to Springfield and Northampton locations
Full-Time
Schedule: Monday-Friday 9a-5p
Salary: Based on Experience
Bridge Practice and Technology. Empower Change Through Training.
At ServiceNet we believe innovation begins at the intersection of compassion and technology. Our commitment to improving care extends beyond the bedside reaching into the systems and tools that support our clinicians every day. As a Nursing Informatics Specialist you will be the vital link between nursing practice and information systemsensuring our clinical teams are equipped empowered and supported to deliver exceptional care.
If youre a licensed nurse with a passion for technology and a gift for teaching this is your opportunity to help shape how care is delivered across our organization.
About the Role:
As a Nursing Informatics Specialist youll drive the adoption optimization and training of clinical systemsparticularly electronic health records (EHR)through strong partnerships with nursing staff IT teams and leadership. Your work will directly impact the quality consistency and efficiency of care across our programs.
What Youll Be Doing:
Training & Support
- Design and deliver engaging training for clinical users including nurses direct care staff and administrative teams.
- Provide real-time hands-on support during system go-lives updates and rollouts.
- Develop user-friendly resources such as tip sheets quick guides and video tutorials.
Workflow Optimization
- Collaborate with nursing leaders to improve documentation practices and streamline workflows.
- Analyze usage trends to identify training gaps and inform system enhancements.
System Implementation & Advocacy
- Participate in testing validation and user acceptance for EHR changes or new modules.
- Champion evidence-based nurse-friendly technology solutions that enhance patient care and reduce burden.
Minimum Qualifications:
- Registered Nurse (RN) with an active license in MA
- Minimum 3 years of clinical nursing experience
- At least 12 years of experience in nursing informatics clinical systems or IT training
- Proficient in EHR systems
- Strong presentation teaching and communication skills
- Certification in Nursing Informatics (ANCC) is a plus
Preferred Skills:
- Familiarity with adult learning principles and instructional design.
- Experience with clinical workflow analysis and optimization.
- Ability to manage projects prioritize tasks and meet deadlines.
Why Work With Us
Because the way we care for people is always evolvingand so can you. At ServiceNet youll work in a collaborative forward-thinking environment where innovation is celebrated and your contributions truly matter.
Perks & Benefits:
- Generous paid time off
- Mileage reimbursement
- Comprehensive health & dental insurance
- 403(B) retirement plan with employer match
- Tuition assistance & training opportunities
- Paid life insurance & long-term disability
- A culture that values curiosity learning and systems-level thinking
About ServiceNet
ServiceNet is a nonprofit human services agency serving more than 8400 individuals each year across western Massachusetts. We provide a broad spectrum of servicesmental health addiction recovery developmental disabilities and brain injury rehabilitationwith a shared belief in dignity resilience and the power of community.
Ready to Help Us Innovate Care
Apply today and bring your clinical insight and tech-savvy mindset to a mission-driven team transforming how healthcare is delivered.
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or veteran status.