Client Marketing Manager - REMOTE
Client Marketing Manager - REMOTE
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$ 92000 - 115000
1 Vacancy
Job Description
About Net Health
Belong. Thrive. Make a Difference.
Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded Net Health may be the perfect place for you.
A high-growthand profitable company we help caregivers harness data for human and respect the needs of our Net Health family and staffwhich is why weoffer awork-from-anywhere environment and unlimited collaborativeculturepaired with progressive benefits makesNet Healththe ultimate career home!
As a leading-edgeSaaScompany in healthcare we deliver solutions that help patients get better faster and livemore fulfilling lives. Our software and predictive analytics coverthecontinuum of care fromhospital-to-home across various medical specialties. Come join us andstart the next chapter of your exciting careerwhile helping otherstolive better lives.
World-Class Benefits That Reflect Our World-ClassCulture.
Click Here to Learn More!:
#WorkFromAnywhere#UnlimitedPTO#ComprehensiveBenefitsPackage#EmployeeResourceGroups #CasualDressCode #PrioritizedEmployeeWellness#DiversityAndInclusion#AVoice#NewHireSupport#CareerDevelopment #EducationalAssistance #EmployeeReferralBonus#ProgressiveParentalLeave
JOB OVERVIEW
Net Health is seeking a results-driven and data-fluent marketing professional to help activate programs that drive client advocacy and revenue expansion through upsell and cross-sell initiatives. Sitting within the post-sale lifecycle the Sr. Client Marketing Manager will operate in the advocacy and expansion band executing programs that grow client value strengthen strategic relationships and close the loop on engagement insights. This role reports to the Director of Client Marketing and supports Net Healths overall client marketing strategy while ensuring strong alignment with Client Services and Sales.
What You Will Be Doing
- Execute advocacy and expansion programs to increase client engagement and support upsell/cross-sell strategies.
- Partner with the Director of Client Marketing on client advocacy efforts including identifying and activating promoters supporting customer stories and managing referral or testimonial workflows with content marketing.
- Build data dashboards and campaign tracking frameworks to measure program effectiveness customer engagement and advocacy outcomes.
- Manage Voice of the Customer feedback loops including program execution for NPS CSAT and other survey mechanisms.
- Collaborate with internal stakeholders to turn engagement data into actionable insights that inform campaigns and strengthen client health.
- Develop marketing assets that support expansion goals including in-product messaging training updates and engagement-triggered touchpoints.
- Work cross-functionally with Sales Product and Client Services to identify growth opportunities coordinate follow-up and close the loop with key accounts.
- Support the execution of targeted client programs that reinforce value realization beyond the retention touchpoints managed by the retention team.
- Promotions Calendar and Channel Execution: Work with the COE PMM Lead to develop and execute promotional placements within the Net Health Community and through in-app channels like Pendo; manage the calendar of promotions in collaboration with the Demand Generation team.
- Lead the execution of client advocacy activations on-site at annual conferences (i.e. NEXT) and own promotional efforts that drive registration growth and deeper penetration across our client base.
- Maintain strong communication with the Director of Client Marketing to ensure continuity of relationships and alignment on strategic messaging.
What You Need for this Position
- Bachelors degree in marketing communications business or related areas of study or equivalent work experience; MBA a plus
- 10 years of SaaS B2B marketing experience with demonstrated success supporting client advocacy and expansion programs.
- Expertise in building marketing dashboards and using analytics to inform strategic decisions.
- Strong understanding of client lifecycle engagement especially in advocacy upsell and cross-sell stages.
- Experience managing or supporting Voice of the Client programs including NPS and CSAT.
- Solid collaboration skills with the ability to support cross-functional alignment between marketing sales and client services.
REQUIRED SOFTWARE EXPERIENCE
- Proficient in the use of Microsoft Office software specifically Power Point Word and Excel
- CRM platforms (Salesforce or equivalent)
- Marketing automation tools (e.g. Marketing Cloud)
- Advocacy platforms (e.g. Higher Logic Gainsight etc.).
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.
Salary Range: $92000.00 - $115000.00
Required Experience:
Manager
Employment Type
Full-Time
