Field Service Engineer
Field Service Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Introduction to the job
The Customer Support (CS) organization is responsible for the installations qualification repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.
The Field Service Engineer (FSE) executes regular and irregular maintenance activities with considerable independency and under limited supervision. The FSE handles defined and regular problems/maintenance on a machine either independently or through escalation without supervision.
Youll report to the Senior Team Lead but youll also be part of the larger Customer Solutions & Support sector where the in-fab installation and optimization of ASML products happens on DUV EUV and Yieldstar.
Role and responsibilities
Problem analysis and approach gather all information relevant for the problem analyze using available means gather additional diagnostic info if needed decide on initial approach to solve problem and execute consult with others.
Problem handovers and routing handover problem or problem aspects to others (2nd line support) document and package all data relevant for problem resolution (e.g. pass-downs work orders field service reports system problem reports technical reports).
Repairs use tools replace parts recover complex systems execute repairs and standard service actions independently.
Procedures arrange parts tools equipment and information / knowledge in preparation for service events.
Training / advice explain appropriate actions to users to correct malfunctions train customers in use and routine maintenance of equipment recommend changes in user procedures when needed
Process Optimization identify gaps and improvement opportunities and reports it to the relevant stakeholders
Knowledge build-up and transfer maintain and broaden own knowledge shares best known methods within the work group.
Coaching provide appropriate support and assistance to less experienced engineers on first tasks.
Education and experience
Bachelors degree in a Technical Field.
Minimum 2 years of hands-on experience demonstrating strong mechanical aptitude including familiarity with pneumatics robotics vacuum systems high-power lasers and electronics.
Minimum 2 years experience in a customer-facing role within the semiconductor industry.
Skills
To thrive in this job youll need the following skills:
Work according to a strict set of procedures within the provided timelines.
Knowledge of Safety Procedures
Can observe and respond to people and situations and interact with others encountered in the course of work.
Must be able to read and interpret data information and documents.
Strong customer focus and commitment to customer satisfaction through prioritization quality efficiency and professionalism.
Ability to complete assignments with attention to detail and high degree of accuracy.
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
Result driven-demonstrate ownership and accountability.
Identify bottlenecks and drive improvements.
Work independently or as part of a team and follow through on assignments with minimal supervision.
Demonstrate open clear concise and professional communication.
Ability to establish and maintain cooperative working relationships with manager co-workers and customer.
Other information
Position will require travel up to 10%.
Position will require access to customer site locations.
Will work 12-hour shifts. Ability to work flexible shifts including nights weekends and holidays.
Willingness to continue learning and growing in a professional environment is necessary.
Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.
Routinely required to sit; walk; talk; hear; use hands to keyboard finger handle and feel; stoop kneel crouch twist reach and stretch. Occasionally required to move around the campus.
Occasionally lift and/or move up to 20 pounds.
Specific vision abilities required by this job include close vision color vision peripheral vision depth perception and ability to adjust focus.
This position requires access to controlled technology as defined in the United States Export Administration Regulations (15 C.F.R. 730 et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML Read our frequently asked questions.
Request an Accommodation
ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules facilities or conditions which enable an individual with a disability to apply for a job perform the essential functions of a job and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application participate in an interview or otherwise participate in the employee pre-selection process please send an email to to initiate the companys reasonable accommodation process.
Please note: This email address is solely intended to provide a method for applicants to initiate ASMLs process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.
Employment Type
Full-Time
