Office Manager & Financial Operations Support

About DEPT

DEPT is a global digital agency pioneering the future of experience commerce and marketing. In Australia we blend strategy design and technology to create exceptional digital products and platforms. As our commerce portfolio expands were looking for aPre-Sales Commerce Consultantto help craft and sell high-performing digital commerce solutionsanchored inShopify Plusbut with a broader grasp of modern commerce.

Overview

Were looking for a highly organised detail-oriented and proactive Office Manager & Finance Operations Analyst to join our team on a part-time basis. This hybrid role is perfect for someone who thrives in a varied role balancing hands-on office management responsibilities with a strong focus on financial operations and reporting. Youll play a vital role in keeping our studio running smoothly while ensuring financial processes are accurate timely and efficient.

Key Responsibilities

1. Finance Operations & WIP Management

• Lead monthly WIP balance sheet reconciliation review.
• Investigate discrepancies and chase missing purchase orders (POs).
• Validate all outgoing invoices before submission to clients.
• Manage the credit and re-issuance log with accuracy.
• Liaise with internal teams to maintain high-quality revenue tracking data.
• Support billing operations and ensure alignment with project and revenue recognition timelines.
• Oversee all client and intercompany invoicing activities.
• Ensure billing templates and project data are accurate in NetSuite.
• Conduct overrun reporting and assist in project KPI tracking.
• Support the team in project set up and management in our in house system

2. Credit Control & Debtors Management

• Own the debtors list and manage timely follow-up of overdue payments
• Coordinate with finance to identify and resolve misallocated or missing payments
• Escalate critical overdue accounts via weekly reports to senior leadership.
• Create weekly finance action point reports for the local finance team flagging any ledger issues or outstanding actions.
• Provide weekly debtor list updates to key stakeholders.

3. Cash Flow & Month-End Support

• Maintain and update AR status documentation to assist with cash forecasting.
• Review third-party and intercompany costs for proper coding and attribution.
• Align cross-sell and resource share costs with corresponding revenue for monthly close.
• Confirm IC invoices are correct per SOWs and flag variances to PMs.

Office Management Duties

Facilities & Physical Office

• Manage postal mail laundry service fruit box delivery and council bin schedules.
• Liaise with landlords and cleaners.
• Support ad hoc maintenance (air con pest control OH&S etc.).
• Coordinate onboarding/offboarding logistics (hardware laptop resets etc.).
• Daily restocking of fridge and snacks managing dishwasher and coffee machine upkeep.
• Weekly shopping orders (online and in-store).
• Monthly coffee supply and machine maintenance
• Ensure rooms are clean and equipped (whiteboards water glasses).
• Restock and maintain bathroom supplies.

What we are looking for

• Finance or operations experience in a digital creative or professional services agency is preferred.
• Proficiency in NetSuite or similar accounting/project management platforms.
• Exceptional attention to detail and a strong sense of ownership.
• Strong communication and coordination skills.
• Experience juggling multiple tasks with competing deadlines.
• Comfortable working both independently and collaboratively across global teams.
• Positive can-do attitude with a willingness to pitch in wherever needed.

Hours & Flexibility

• This is a part-time role (34 days per week) with hybrid flexibility.
• Some physical presence in the Melbourne or Sydney office is required.
  
  

Why DEPT

• Join afast-growing teamat the forefront of modern commerce in Australia and globally.
  
  
• Work with bold brands and help architect high-impact platforms and experiences.
  
  
• Hybrid working with flexibility and a great office culture in Melbourne.
  
  
• Be part of aB-Corp certified values-led business committed to positive impact.

Youll be joining a fast-paced high-performing global agency where every person matters. We foster a collaborative and supportive culture and offer flexibility trust and ownership. If youre passionate about operations and want to make a real impact in a vibrant agency setting wed love to hear from you.