Remote Fraud Call Center Representative - Puerto Rico

Remote Fraud Call Center Representative - Puerto Rico

Must reside in Puerto Rico to be considered.

Must be proficient in English.

Must reside in Puerto Rico to be considered.

$12.10HR

Opportunity to earn an additional $350 per month.

Great Benefitsand Paid Training!

Summary:

As a Customer Service Representative IIyou will be responsible for the resolution of multi-product fraud related client requests by answering calls chats or emails in an inbound contact center. These individuals work in a fast-paced environment that requires accuracy use of logic multi-tasking toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience. They provide seamless service delivery to answer client questions resolve problems perform account maintenance and look for opportunities to deepen relationships through digital solutions.

What we offer:

• Work From Home
• Full-Time Employment: Reliable schedule and stability.
• Competitive Pay: Earn $12.10/hr with shift differentials:
  • $1.00 extra per hourif working Monday-Friday between 6:00PM to 6:00AM.
  • $1.50 extra per hour if working on Saturdays and Sundays.
• Paid Training: Get the training you need to excel.
• Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
• Full Benefits: Comprehensive benefit options and a great work environment that values your success

What Youll Do:

• Manage inbound calls from customers regarding account inquiries transactions and fraud concerns.
• Identify and respond to potential fraud using training account data and internal tools; escalate complex cases as needed.
• Process fraud claims and disputes per client guidelines.
• Clearly explain account issues and resolutions ensuring a professional empathetic and confidential approach.
• Conduct investigations with accuracy and care documenting all actions and conversations in the case management system.
• Support team operations with other duties and tasks as assigned.

What Were Looking For:

• A clear communicator who can explain complex topics in simple terms.
• A passionate reliable professional with integrity and a drive to deliver exceptional service.
• Someone committed to excellent attendance and able to follow a structured full-time schedule.
• A confident conversationalist who builds rapport anticipates needs and handles objections with ease.
• Strong written and verbal communication skills with attention to accuracy.
• Comfortable navigating multiple systems and screens in a fast-paced environment.
• Ready to take high-volume calls while maintaining focus and professionalism.

Required Qualifications:

• Must be at least 18 years old with a High School Diploma or equivalent.
• Must have 6 months of Customer Service Call Center or Dispatch experience.
• Proficient in English.
• Complete a background check credit check and fingerprinting.
• Internet Service: Must have a verified secure reliable and high-speed internet connection to support business needs.
• Work Area: Must have an established dedicated work area equipped with a desk chair electrical outlet and direct LAN connection.
• Equipment: The company will provide all necessary computer equipment
• Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 10 Mbps download.
• Reside in Puerto Rico with legal authorization to work permanently in the United States.

Preferred Qualifications:

• 6 months of experience in the banking or financial industry.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and performance. In addition to base pay this position based on business need may be eligible for a bonus or incentive. In addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $12.10 per hour.