Assistant Manager- Change Management

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

About JLL

Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 100000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions. As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities.

Our core values of teamwork ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together.

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!

This position requires a clear communicator both verbal and written organized with effective time management skills demonstrating a willingness to learn be an independent thinker adapt to a rapidly changing environment and must possess the highest standards of behavior collaboration and work ethic. The position is focused on supporting a global project to drive improvements across sustainability hubs that deliver Data Analytics and Reporting services within our Sustainability Practice. The position is a full-time role.

The responsibilities are as follows:

• Manage change projects that span multiple senior stakeholders across the globe.
• Support Change Team in strategizing with project sponsors challenging outcomes proposing deliverables and producing business cases.
• Development and implementation of change management plans including stakeholder mapping roadmap definition and creation of communication plans and templates.
• Create and maintain comprehensive project documentation including detailed status reports that highlight critical milestones risks mitigations and potential bottlenecks.
• Assist the Change Team with PMO activities including providing project updates to key stakeholders maintaining project timelines and managing action trackers.
• Facilitate project meetings ensuring timely distribution and proper filing of minutes.
• Update central document repository and content (e.g. updates to SharePoint content and FAQ documents)
• Work closely with global stakeholders including project management counterparts in other regions and project sponsors.
• Support in simultaneously managing projects or workstreams at various stages of development.
• Support the development of to-be process maps how-to-guides standard operating procedures and project plans for implementing newly designed processes.
• Review existing BAU processes and propose changes to drive improvements.
• Support the management of end-to-end project lifecycles taking ownership of deliverables across all project stages.
• Overseeing ad hoc change activities e.g. adding users to a training portal
• Proactively identify and flag project risks and issues actively engaging in troubleshooting problem-solving and tracking of key performance indicators.
• Support Change Team in ensuring projects are completed within scope on schedule within budget and meet stakeholder expectations.

Qualifications and experience

• 6-8 years of experience in managing local and global projects ideally within a globally recognized Consulting firm (e.g. Big4) or delivering large scale global change & transformation projects within a relevant industry
• Proven ability to analyze and work through complex problems develop effective solutions and communicate effectively with stakeholders.
• Experience of leading change and transformation projects that span across people process and technology. Displaying experience beyond pure technology projects is a must.
• Comfortable with working across multiple geographies and cultures virtually and across several time zones.
• Ability to work on multiple projects at the same time.
• Experience in developing and delivering training plans as part of the change.
• Relentless and tenacious drive to deliver results and achieve expected outcomes.
• Analytical ability with experience of analyzing status quo summarizing findings and proposing improvements.
• Strong organizational skills and capacity to prioritize and escalate in a complex fast paced environment.
• Hands on approach excellent attention to detail and ownership of actions through to completion.
• Proactive team player with experience of supporting colleagues in achieving collective objectives and fostering a collaborative work environment.
• Great communication skills are a must combined with a proven track record of interacting with multiple stakeholders & delivering presentations to various levels of the organization.
• Ability to moderate large forums facilitate dialog with stakeholders and build effective relationships
• An excellent level of English is mandatory other languages are a plus.
• Proficiency in Microsoft Office Suite (Word Excel PowerPoint). Experience with online tools (e.g. Smartsheet) is a bonus.
• Change management or Project management certification and experience in utilizing project management tools are additional benefits.

What you can expect from us

We succeed together and believe the best inspire the best so we invest in supporting each other learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions recognizing your contributions investing in your well-being providing competitive benefits and pay.

We cant wait to see where your ambitions take you at JLL. Apply today!

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

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