Customer Service Officer - MAA
Customer Service Officer - MAA
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Job Description
Heading
Description
Position Title
Customer Service Executive / Customer Service Officer.
Salary Grade
Officer/Executive
Job Position Summary
Responsible for check-in Reservations ticketing Special category passenger handling Boarding Gate functions under the supervision of Duty officers / Duty Managers.
Key responsibilities
- Accepting reservation and issuance of tickets at airport ticketing counters.
Smile greet customers when they approach for checking or any query.
Checking of customers identity and checking them and their baggage for the flight correctly recording of all weights and items which are to be put into the aircraft.
Profiling of customers at checking brief them on DG regulations and security banned articles in checked or hand baggage.
Accept registered baggage and check if any visible damage and get LRT signed customer to be informed about the liability and charge excess baggage (in case of exceeding normal baggage allowance).
Announcement of boarding updating of FIDs attending queries of customers Reconciliation of checked in passengers at the boarding gates.
Coordinate for connecting customers their location and take advise / instruction from red cap duty manager if flight has to be delayed to accept them. Strict adherence to company policies ensure properly groomed at all times.
Not under influence of alcohol or banned substance.
Ensure adherence to policies and procedures as laid down in the GOM.
Effective use of ramp equipment guiding blue collar teams for quick turnaround of aircraft.
Carry out gate boarding functions like zone wise boarding BGR and manual boarding in case of systems down.
Secure safe punctual handling of customers baggage crew as applicable by organizing and controlling the terminal operations.
Ensure all communication operational or administration are actioned promptly.
Responsible for reporting to the superiors occurrences events violations and acts that may affect safety security and company reputation.
Procedure is followed for the carriage of arms and ammunition HUM DGR etc.
Desired Qualification / certifications
Graduate
Minimum (102)
Preferred relevant work experience
- 01-1 year
Skills and knowledge
- FUNCTIONAL
a. Airport operations
b. Regulatory compliances.
Position reports to
Airport Manager
Position supervises
-
Travel needed
Related to Training
Location
Mumbai Airport
Employment details
Full time on the pay roll of the Company
* Candidate must be based out of Chennai
Required Experience:
Unclear Seniority
Employment Type
Full-Time
