Senior End User Computing Engineer
Senior End User Computing Engineer
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Job Description
When was the last time your work benefited an entire country At the Scottish Government thats not an abstract goal its our daily mission.
We are looking for a skilled and motivated LPIS/GIS Service Lead to oversee the delivery support and continuous improvement of our Land Parcel Identification System (LPIS) and wider Geographic Information Systems (GIS) services.
ARE Digital and Data (AD&D) is responsible for providing the capability and capacity that ensures digital services are reliable secure and up to date. This requires a broad range of technical competencies mostly provided by inhouse and contracted specialists working in multidisciplinary teams.
In this role you will you will act as the service owner within the Spatial Data Management Team for LPIS/GIS ensuring these critical services are reliable efficient and aligned with evolving business and regulatory needs. Working closely with internal stakeholders you will provide strategic leadership coordinate service operations and drive improvements in performance resilience and user experience.
Responsibilities
Ownership and initiative
- Take accountability for the LPIS/GIS service ensuring reliable delivery and acting as the primary point of contact for service-related decisions.
You demonstrate initiative by proactively identifying risks planning upgrades and driving the service roadmap.
Service focus
- Maintain a clear focus on delivering user and business value through the LPIS/GIS service.
You ensure that the service is aligned with business priorities and continues to meet changing needs and expectations.
Service management framework knowledge
- Apply ITIL-based practices to manage incidents problems and changes across the LPIS/GIS service.
- Ensure service management processes are followed consistently and contribute to best practice improvements.
Service reporting
- Lead on the creation and analysis of service performance reports for LPIS/GIS including SLAs incidents trends and availability.
- Use reporting to highlight risks inform stakeholders and support evidence-based decision-making
Strategic thinking
- Contribute to strategic planning by providing insight into the technical and operational requirements of the LPIS/GIS service.
- Ensure service developments align with broader digital strategies and organisational objectives.
Technical Specialism
- Understand the technical components of the LPIS/GIS service and how they interact including GIS platforms databases infrastructure and integration points.
- Work effectively with technical specialists to ensure the service is resilient scalable and fit for purpose.
User focus
- Ensure the LPIS/GIS service is designed and operated with a clear understanding of user needs.
- Gather user feedback and use it to inform service improvements that enhance usability and value
Qualifications
Success Profile
Success profiles are specific to each job and they include the mix of skills experience and behaviours candidates will be assessed on.
Experience
- You run it.
Your experience operating critical business applications and services enables you to take end-to-end responsibility for the LPIS/GIS service. You lead the delivery support and maintenance including asset and configuration management monitoring incident and change processes to ensure service reliability and you act decisively to prevent or resolve faults using service data and stakeholder insight. - Team working.
Your experience working across multidisciplinary and supplier teams enables you to improve operational processes and strengthen delivery partnerships. You identify ways of working that can be improved and you play an active role in on-boarding new colleagues contributing to team culture and knowledge sharing. - You own it.
Your experience as a service owner empowers you to lead the definition and management of the LPIS/GIS service roadmap. You take accountability for aligning upgrades and lifecycle planning with strategic goals and for ensuring compliance with legal and regulatory standards relevant to land GIS and agricultural data. - You manage it.
Your understanding of ITIL-aligned service management allows you to effectively manage incidents problems and changes. You ensure service performance is reported analysed and improved continuously through structured reviews and you lead root cause analysis and implementation of lasting fixes. - You improve it.
Your experience in continual service improvement enables you to take insights from service metrics user feedback and incident trends and translate them into improvement actions. You prioritise enhancements that protect service value mitigate risk and deliver business benefit. - You lead it.
Your experience contributing to strategic planning enables you to influence decisions on investment and resourcing for LPIS/GIS. You provide technical and operational insight that ensures services are sustainable secure and meet evolving user and policy needs. - You know your users.
Your engagement with business and operational stakeholders means you have a strong understanding of user and organisational needs. You translate these needs into service priorities and you ensure that improvements and technical decisions are grounded in real-world use.
Experience is assessed at sift along with a more in-depth assessment at interview.
Technical / Professional Skills:
This role is aligned to the DDaT Job Family: IT operations - End User Computing Engineer- Senior End User Computing Engineer.
You can find out more about the skills required here:End user computing engineer - Government Digital and Data Profession Capability Framework
These skills are assessed by technical assessment designed to represent the role. Candidates reaching this stage will receive a Technical Assessment Candidate Pack which outlines the specific skills to be assessed plus the method of assessment.
Behaviours:
- Leadership - Level 3
- Communicating and Influencing - Level 3
- Working Together - Level 3
- Managing a Quality Service - Level 3
- Delivering at Pace - Level 3
You can find out more about Success Profiles Behaviours here:Behaviour levels - Success profiles: candidate guide -
How to apply
Apply online providing a CV and Supporting Statement of no more than 750 words which provides evidence of how you meet each of the 7 Experience criteria listed in the Success Profile above.
Candidates will have their applications assessed against all Experience criteria. Candidates who pass the initial sift will have their applications fully assessed.
If invited for further assessment this will consist of an interview and DDaT Technical assessment where the behaviours experiences and technical skills outlined in the Success Profile will be assessed.
Interviews and DDaT Technical assessments are scheduled for w/c 21 July 2025 however these may be subject to change.
About Us
The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including education health the economy justice housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.
Our staff are part of the UK Civil Service working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
DDaT Pay Supplement
This post is part of the Scottish Government Digital Data and Technology (DDAT) profession as a member of the profession you will join the professional development system. This post currently attracts a 5000 annual DDAT pay supplement applicable after a 3-month competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded.
Working Pattern
Our standard hours are 35 hours per week. We offer a range of flexible and hybrid working options depending on the needs of the role. If you have specific questions about the role you are applying for please contact
Equality Statement
We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Find out more about our commitment to diversityand how we offer and support recruitment adjustmentsfor anyone who needs them.
Further Information
Find out more about our organisation what we offer staff members and how to apply on ours Careers Website.
Required Experience:
Senior IC
Employment Type
Full-Time
