Service Operations Manager
Service Operations Manager
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Job Description
Create your best future and join Westpac as a Service Operations Manager.
Whats the role
As a Service Operations Manager at Westpac Group Technology youll lead service delivery across the HOGAN platforms and other evolving technologies. This permanent full-time rolebased in Adelaide or Sydneyplaces you at the forefront of ensuring application performance stability and innovation in a dynamic tech environment.
Youll drive governance risk management and compliance with Westpacs IT Key Control Framework while collaborating with diverse teams to resolve issues and deliver seamless service. Your ability to adapt to changing business needs and emerging technologies will be key to supporting inclusive future-ready banking solutions.
What do I need
- Proven experience in IT application development and/or support across diverse environments
- Experience managing suppliers and/or projects (highly valued)
- Applied knowledge of ITIL practices; ITIL certification preferred
- Ability to build and maintain effective working relationships across all levels and identities within an organisation
- Demonstrated success in leading inclusive teams to manage application portfolios
- Experience contributing to business cases that support investment risk and cost control decisions
- Proven ability to deliver improvements in IT process efficiency
- Strong interpersonal problem-solving conflict resolution and negotiation skills
Why join us
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that goal. In return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
- Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives
Create your future today
To get started simply click on the APPLY or APPLY NOW button
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting the People with Disability and/or needing Accessibility Requirements page on our website.
Required Experience:
Manager
Employment Type
Full-Time
