Front Office Manager
Front Office Manager
Posted on :
28-06-2025
Employer Active
1 Vacancy
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Job Description
The Front Office Manager Would oversee daily operations of all front of house operations including but not limited to: Front Desk / Concierge / Bell Staff / Drivers / Night Audit / Activities. They will ensure guest requests are fulfilled and they have an unforgettable experience. In addition this position would be directly responsible for Owner Reservations such as Planned and Space Available reservations and ongoing owner reservation requests.
- Managing all front of house operations
- Management of front of house staff
- Owner Reservations
- Assist with administrative functions
- Ensure FD daily tasks are being completed.
- Ensure data is being input properly by the concierge team.
- Review reservations a week out go through room blocking 2-3 weeks
- Read all shift reports and timely follow up on guest issues and requests
- Track reservations pick up.
- Hold a front desk meeting regularly
- Office and guest supply inventory and ordering
- Concierge/Night Audit time edits. Work each week in Ultipro to make sure Concierge/Night Audit time punches are correct. Complete payroll every other week.
- Providing a welcome amenity to each guest
- Including tracking and disposing of items when necessary.
- Special Projects
- Realtor Requests
- Standards Training
- Guest Room Inspections
- Service Inspections
- Amenity Ordering and Tracking
- SLC Airport Badging Process
- Office Supplies
- Comment Card Summaries / Surveys Club and Chateaux
- Employee Morale
- Projects a professional image
- Exemplifies Stein Eriksen Lodge Standards
- Displays conduct that promotes Stein Eriksen Lodge goals and values
- Acts as a role model to other employees
- Assist with Scheduling
Required Experience:
IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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