Field Operations Coordinator
Field Operations Coordinator
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Job Description
Job Details
Description:
Workplace setting: Hybrid
Location: Irving TX
Who WE are:
RailPros is the premier provider of engineering and diversified safety services to Americas rail and transit industry. Driven by a passion for our people clients and communities we are committed to solving our customers challenges and earning their trust through teamwork continuous improvement and service excellence. As a people-first organization we prioritize the well-being and growth of our employees fostering a culture of caring and support. We believe that when our people thrive our company thrives.
Our mission is to enhance mobility safety and quality of life for residents passengers and partner companies. We do more than just provide services we are constantly innovating and staying abreast of industry developments to help our customers succeed. Join us in our shared goal of keeping America moving and ensuring customer satisfaction in an environment where your contributions are valued and your growth is encouraged. Apply now and become a part of our exciting journey!
Job Summary:
The Project Coordinator Field Services position provides essential support for the Business Operations Manager Supervisors Field Managers and Field Staff. This role coordinates activities for clients across the U.S. including document verification execution of contracts supplying rates scheduling and extensive communication with railroads for planned projects in the field.
Essential Duties & Responsibilities:
- Works with railroads and contractors to ensure all permits and license requirements are met before any construction/work occurs on or near railroad property.
- Coordinates closely with the field for scheduling flagging and/or construction monitoring.
- Actively anticipates identifies and resolves issues initiating steps to manage any conflicts.
- Involved in reporting processes and ensures accurate data input for all communications.
- Creates and edits documents using Microsoft Excel Microsoft Word and Adobe Acrobat PDF.
- Expertly utilizes email and verbal communication with customers.
- Strong organizational skills to manage numerous customers daily.
- Answers diverse phone calls with excellent customer service skills.
- Other duties as assigned or required to meet business needs.
Qualifications:
Knowledge Skills & Abilities:
- Proficiency with electronic communications including phone email and text.
- Experience dealing with customers firsthand navigating difficult situations and resolving issues to meet departmental commitments.
- Proven experience in making decisions while adhering to departmental guidelines.
Required Education and Experience:
- A high school diploma or equivalent.
- Two years of administrative and/or project management experience.
Preferred Education and Experience:
- Prior experience in client/customer service.
- Experience in project coordinating.
- Some college preferred.
Additional Qualifications Certifications etc.:
- Excellent customer service skills and the ability to think and work independently.
- Discretion in handling confidential information is required.
- Detail-oriented with strong collaboration skills.
- High level of communication proficiency.
- Flexibility in a dynamic work environment.
Why Work at RailPros
- Impactful Work: Play a vital role in ensuring project success while contributing to the safety and efficiency of railroad operations.
- Career Development: Opportunities for growth and advancement in a supportive environment.
- Team Collaboration: Work alongside dedicated professionals in a culture that values teamwork and open communication.
- Innovative Solutions: Be part of a company that embraces technology and innovation to enhance project coordination and client satisfaction.
Benefits & Perks:
- Comprehensive Health Insurance: Includes medical dental and vision coverage.
- Additional Coverage Plans: Accident plan critical illness plan and hospital indemnity with employee-to-family coverage.
- Life & Disability Insurance: Employer-paid with additional voluntary options available.
- Retirement Savings: 401(k) plan with employer match.
- Paid Time Off (PTO): Generous vacation and sick leave.
- Wellness Programs: Access to various wellness initiatives and resources.
- Discount Programs: Exclusive discounts on products and services.
- Company Merchandise Allowance: Company-funded allowance for our online store.
- Health Savings Accounts (HSA): With employer match.
- Health Reimbursement Arrangement (HRA): Employer-funded.
- Flexible Spending Accounts (FSA): For dependent care expenses.
- Employee Assistance Programs (EAP): Support for personal and professional challenges.
- Professional Development: Opportunities for training and career growth.
- Work-Life Balance: Initiatives designed to support a balanced and fulfilling work life.
Join RailPros for a fulfilling career in a thriving and stable industry. Our core values drive us to excel as a team prioritize customer satisfaction and adapt to industry changes swiftly. Be part of a passionate and dedicated team that values continuous improvement trust and problem-solving. for an opportunity to contribute to our success.
Equal Employment Opportunity (EEO):
RailPros provides equal employment opportunities to all qualified candidates regardless of race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. We are committed to making reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities unless such accommodations would impose undue hardship on our business operations. If you are considering applying for a job and require a reasonable accommodation in accordance with the ADA please reach out to us at. We value diversity and strive to create an inclusive environment for all employees.
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Required Experience:
IC
Employment Type
Full-Time
