Manager of Events & Experiences

Toshiba Global Commerce Solutions is seeking a dynamic and strategic Manager of Events & Experiences to lead the planning execution and optimization of our event strategy. This pivotal role will shape how Toshiba shows up across the industrywhether through high-impact tradeshows partner activations customer briefings or other immersive brand experiences.

You will oversee a high-performing event team and work cross-functionally with Marketing Sales Product Management Business Development and Executive Leadership to deliver brand-elevating experiences that drive pipeline customer loyalty and industry recognition.

This is a highly complex hands-on leadership role that requires a balance of strategic vision creative thinking meticulous execution and data-driven decision-making.

Key Responsibilities

Event Strategy & Planning

Own the global event strategy and master calendar aligned to business goals and marketing priorities

Define event KPIs messaging goals and cross-functional stakeholder alignment

Evaluate new opportunities for strategic participation or hosted experiences

Tradeshows & Industry Events

Lead Toshibas presence at flagship events (e.g. NRF NACS EuroShop) including booth strategy logistics staffing speaking opportunities and ROI analysis

Identify partner activations and alternative engagement models to drive pipeline

Toshiba-Owned & Partner Events

Plan and execute executive forums Customer Advisory Councils webinars sales kickoff events and regional roadshows

Engage our channel and partner teams to execute our participation in partner events roadshows and more.

Ensure a best-in-class experience that strengthens relationships and brand loyalty

Customer Briefing Center & Executive Engagements

Manage strategy scheduling and content for high-touch Executive Briefing Center & Customer Innovation Studio experiences and executive engagements

Collaborate with Sales and Product teams to tailor sessions to strategic customer needs

Team & Vendor Leadership

Lead and mentor a small team of internal event professionals and external vendors

Oversee all agency relationships event technology platforms and production partners

Ensure consistent delivery of high-quality on-brand experiences

Project Management & Operations

Own the end-to-end planning and delivery of events including budgeting contracts timelines logistics and reporting

Drive operational excellence and process improvements through automation AI tools and standardized workflows

Ensure events are executed on-time and within budget with clear roles and responsibilities

Analytics & Optimization

Track analyze and report event performance against KPIs including ROI pipeline influence and customer satisfaction

Apply insights to continuously optimize event portfolio and maximize marketing effectiveness

Required Qualifications

12 years of B2B event marketing or corporate events experience preferably in technology or retail

Proven success in managing tradeshows partner activations and hosted customer programs

Strong leadership experience managing internal teams and cross-functional stakeholders

Expertise in logistics vendor management and event technologies (e.g. GoldCast Cvent)

Excellent budgeting negotiation and communication skills

Experience working with senior executives and high-value customers

Demonstrated ability to measure and report event ROI and influence on pipeline

Preferred Qualifications

Familiarity with the retail technology ecosystem and ISV/channel partnerships

Experience managing executive briefing programs or Customer Experience Centers

Creative mindset with the ability to translate brand vision into compelling physical and digital experiences

Strong understanding of the full event marketing funnelfrom awareness to pipeline acceleration

Financial & Strategic Impact

This role oversees a multimillion-dollar events budget and is directly responsible for delivering measurable business outcomes. Events led by this role impact deal velocity brand awareness customer loyalty and cross-sell/upsell opportunities. Success will be evaluated through KPIs such as pipeline influenced cost-per-lead event ROI and customer satisfaction.

Complexity & Scope

This is a highly strategic and operationally complex role. It requires working across multiple event types departments geographies and partner ecosystems. The Manager must balance creativity with precision lead under pressure and drive consensus across senior stakeholders to ensure Toshiba shows up with clarity and impact in the market.

ABOUT THE COMPANY

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park NC providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowes Foods earned fuel rewards at Kroger or just paid for purchases at retailers such as Walmart Michaels Carrefour The Gap Calvin Klein Boots Cencosud BJs or Costco These are just a few examples of our in-store solutions and impressive customer base that made us the worlds installed market share leader.

The nature of retail is changing quickly so if you share our Together Commerce vision of a seamless two-way participatory shopping experience lets get together to drive the new economy.

Toshiba Global Commerce Solutions Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical dental & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule paid vacation & sick/personal days

EEO

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age ancestry color religious creed disability marital status medical condition genetic information military or veteran status national origin race sex gender gender identity gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation.

DIVERSITY EQUITY & INCLUSION

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore were committed to Diversity Equity and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach Foster Belonging Unleash Opportunity Diverse Cultural Engagement and Culture of Transparency). Were passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.

EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)