BMC Helix Technical Specialist
BMC Helix Technical Specialist
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Job Description
Department: Infra ITSM
Location: Bengaluru
Experience: 6 to 8 Years
Project Overview
We are looking for a BMC Helix Technical Specialist with strong expertise in ITSM BMC Remedy Helix development and integrations. The role will be responsible for development customization administration and extension of the BMC Helix platform to support evolving business requirements. The ideal candidate should have hands-on experience in ITSM modules Innovation Studio and integration with other systems via APIs.
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Administer and develop BMC Helix ITSM modules (Incident Change Problem SRM Work Order SLM Release).
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Customize and extend Helix Innovation Studio Smart IT and Helix Dashboards to meet business requirements.
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Design implement and maintain Remedy workflows using Active Links Filters Escalations and Remedy forms.
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Configure and support CMDB Asset Management and Foundation Data modules.
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Develop integrations using Web Services / REST APIs with external systems.
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Troubleshoot application logs (SQL API Filters Active Links) and resolve technical issues.
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Perform preventive maintenance performance tuning data archiving and issue resolution.
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Create and configure complex SRDs and Approval flows.
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Collaborate with cross-functional teams to deliver ITIL-compliant solutions.
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Provide sustained support and incident management as per defined SLAs.
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Maintain proper documentation of solutions and configurations.
Skills to Evaluate
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Primary:
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ITSM BMC Remedy Helix Development
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Innovation Studio and DWPA
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Smart IT and Helix Dashboard
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CMDB and Asset Management
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Web Services & REST API Integration
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Foundation Data & Approval Flows
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Secondary (Good to Have):
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SQL and database tuning
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DWPC Advanced DWPC connectors
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Discovery and Automation configuration
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LDAP integration
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ITSM Reports and Dashboards
Required Experience -
6 8 years in development and administration of BMC Remedy Helix suite.
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Strong knowledge of ITIL processes with hands-on in at least 5 key ITSM modules.
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Minimum 2 years experience with Helix Innovation Studio and Smart IT.
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Experience working with APIs and external system integrations.
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Prior exposure to Helix Discovery CMDB integration and performance tuning.
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Employment Type
Full Time
