BMC Remedy ITSM Expert

Bangkok - Thailand

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description : BMC Remedy ITSM

BMC/Remedy Action Request System (ARS) 8.0 BMC Remedy ITSM Suite 8.0 (Asset Service Desk Service Level Management Incident Problem Change Management Knowledge Management and Service Request Management)

Must have development experience with Remedy AR System application and with BMC/Remedy ITSM applications
Managing Foundation Data (Create Update Delete). Experience with the configuration and definition of Foundation Data. Configuring and customising components of ITSM - Incident Problem Change Task SRM SLM
Remedy Server and Mid-Tier Administration AR Server Configuration Approval Server and Email Engine configuration Reporting configuration Audit logging configuration
Understanding Integration of Remedy and 3rd party and B2B architecture. Experience with Migrations and consolidation of disparate systems into an Enterprise Remedy/ITSM Infrastructure
Perform installation upgrade configuration feature design development & data loads for BMC Remedy applications
Ability to translate requirements into application design utilizing best practice technical solutions. Ability to create & maintain design specifications architectural diagrams & process
Provide technical support of the Remedy Suite including ADDM BCM CMDB Asset Management Service/Incident/Problem/Change management within the production test and development environments

Experience in Change Management approvals Assignments notification mechanism SLM and CM E2E life cycle
Performing bug fixes and minor enhancements/workflow changes to Remedy applications. Ability to troubleshoot applications at the workflow and database level
Must have experience with SQL & PLSQL

Experience supporting all stages of the Software Development Lifecycle (SDLC)
Certifications if any: ITIL V4 II DOD IAT BMC CE CMDB ITSM SRM

Job Description : BMC Remedy ITSM BMC/Remedy Action Request System (ARS) 8.0 BMC Remedy ITSM Suite 8.0 (Asset Service Desk Service Level Management Incident Problem Change Management Knowledge Management and Service Request Management) Must have development experience with Remedy AR System applic...