Field Service Admin
Field Service Admin
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1-3years
$ 20 - 22
1 Vacancy
Job Description
About the Opportunity
Tivoli sWorld Staffing is hiring a Field Services Administrator. This role ensures the smooth coordination of field service teams playing a vital part in client satisfaction and operational efficiency.
Key Responsibilities
Schedule Coordination: Organize field service calendars and allocate personnel to meet project deadlines
Technician Dispatch: Assign field technicians to customer sites based on skillset and service needs
Customer Communication: Provide timely updates to clients regarding job schedules technician arrival and service progress
On-Site Support: Assist technicians remotely during jobs; address field challenges promptly
Customer Follow-Up: Monitor post-service satisfaction and resolve client concerns effectively
Service Documentation: Track service reports technician notes and scheduling data using internal systems
Requirements
Qualifications
Education: Associate degree in a technical or administrative field preferred
Experience: Prior field service dispatch or coordination experience ideally in a technical or manufacturing environment
Skills Required:
Strong communication and organizational skills
Proficiency in Microsoft Office (Word Excel Outlook)
Ability to manage multiple priorities in a fast-paced setting
Calm problem-solving approach under pressure
Team collaboration and customer service focus
Benefits
Benefits Through Tivoli sWorld Staffing
Health insurance coverage
401(k)
Paid time off
Qualifications Education: Associate degree in a technical or administrative field preferred Experience: Prior field service dispatch or coordination experience, ideally in a technical or manufacturing environment Skills Required: Strong communication and organizational skills Proficiency in Microsoft Office (Word, Excel, Outlook) Ability to manage multiple priorities in a fast-paced setting Calm problem-solving approach under pressure Team collaboration and customer service focus
Employment Type
Full Time
