Housing Benefits Overpayments Officer
Housing Benefits Overpayments Officer
Posted on :
27-06-2025
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1 Vacancy
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Job Description
1 months contract with local authority
We are seeking a skilled Overpayments Officer with a strong grasp of Housing Benefit Overpayment legislation and proficiency in utilizing One Revs and Bens software (Academy) for 20-25 hours a week. The primary responsibilities will include:
- Responding to customer inquiries via telephone email and letter.
- Monitoring existing HB overpayments and contacting customers to establish/amend payment plans and chase missed instalments.
- Utilizing DWP systems (Searchlight) to trace customers and optimize overpayment recovery.
- Reviewing existing overpayments and providing recommendations for write-offs.
- Handling applications for Breathing Space.
- Managing IVAs and DROs.
- PDP referrals.
Requirements
- Proven experience as an Overpayments Officer or similar role.
- In-depth knowledge of Housing Benefit Overpayment legislation.
- Proficiency in using One Revs and Bens software (Academy).
- Strong communication and customer service skills.
- Ability to work 20-25 hours per week.
Requirements: Strong numeracy and literacy skills Attention to detail and accuracy Proficiency in Microsoft Excel, Word, and Outlook Accounting skills Finance experience is preferred
Employment Type
Full Time
Key Skills
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