Incident Analyst (Superannuation)
Incident Analyst (Superannuation)
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Job Description
Your Responsibilities as a Incident Analyst
Complete analysis of incidents to determine impact and support developing resolution plans work with P&T to provision data and other information required to support analysis.
Provide SME input into solutions and rectification plans both tactical and strategic required to support immediate and longer term solutions
Complete and/or contribute to rectification of incidents per agreed rectification plans.
Identify uplifts to current solutions and procedures to support reduction in incidents and improved quality
Provide SME input to Squads to support business requirements where technology uplifts are required to rectify incidents and reduce recurrence.
Work with Risk team to ensure tactical solutions meet Risk appetite and support status and reporting of incidents provided by the Risk team
Manage assigned incidents and liaise with required stakeholders to ensure SLAs are met and all incident documentation is completed.
Provide SME support to Administration teams to assist in training and change resulting from incidents including input into Procedure and Workaround documentation.
Complete trend analysis using incident data to identify themes that can support review of capability process improvement and system enhancements.
Additional Information :
Why youll love working at GROW
- ME Days - Take an additional 3 days of leave off per year for wellness!
- Birthday Leave - Take an extra day off per year on your birthday!
- Employee Share Option Program - our success is your success!
- Parental Leave we provide 10 weeks and support growing families by covering Superannuation contributions for the Primary Caregiver (regardless of gender)!
- Community give back days - organised by us!
- Learning & Development Budget - up to $500 per year to use on your own development!
- Hybrid Work Arrangement - We have a true hybrid arrangement!
- Exciting Discounts - Think movie tickets gift cards & even electronics
Looking for a job can be stressful and we dont want you agonising over the wording of your cover letter so dont include one. Just make sure your CV is well-written and detailed enough so we can get a better idea of the type of person you are. Even if you dont meet every single requirement but you feel inspired to join our mission we encourage you to send in your application. You never know you could be the perfect person to join our team!
We are a Circle Back Initiative Employer we commit to respond to every applicant
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
