Air Export Night Lead Agent
Air Export Night Lead Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Tasks & Duties:
- Receive documents
- Ensure smooth and timely shipment process flow
- Ensure all customers standard operating procedures are followed as per the SOP
- Ensure accurate and timely data entry into our operating system
- Monitor shipment reports to ensure total customer satisfaction
Support the Supervisor in the following areas:
- Allocating workloads monitoring workboards to ensure internal KPIs are met e.g. timely data entry
- Build and maintaining strong relationships with customers
- Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
- Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
- Monitor invoicing and BNP report where needed.
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
- Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team
- Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
- Promote productivity tools within the team (e.g. using workboard invoice processing expo )
- Be continuously open and positive to implementing new system changes and enhancements with your team
Physical Demands
- Use of standard office equipment - computer with keyboard and mouse phone fax/copy/scan machine etc.
- Functions performed primarily while seated at desk
- Functions performed primarily while seated at desk
Qualifications :
- Global logistics industry knowledge
- Good computer skills (e.g. MS Excel MS Word)
- Experienced in handling export documents and operations
- Fluent in English
Additional Information :
Expeditors offers excellent benefits:
- Paid Vacation Holiday Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
